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Customer Support Specialist

2 weeks ago

Maroochydore, Australia Maropost Full time

Everything we do is powered by our customers

Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a connected experience that our customers anticipate, transforming marketing, merchandising, and operations with commerce tools designed to scale with fast-growing businesses. With a relentless focus on our customers’ success, we are motivated by curiosity, creativity, and collaboration to power 5,000+ global brands.

Driven by a customer-first mentality, we empower businesses to achieve their goals and grow alongside us. If you're ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.

Become a part of Maropost today and help shape the future of commerce

**The Opportunity**:
**What You'll Be Responsible For**:
As a Customer Support Specialist, you will be responsible for providing technical support to our clients, resolving issues, and ensuring their satisfaction with our products.
- Troubleshoot and resolve technical issues related to our SaaS products.
- Document customer interactions and resolutions in our CRM.
- Provide product training and support to customers as needed.
- Continuously expand and improve knowledge of our products and services.

**What You'll Bring to Maropost**:

- Proven experience in a Call Centre or Customer Support role.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-pressure environment.
- Strong problem-solving skills and attention to detail.
- Knowledge of SaaS products and technologies.
- Familiarity with CRM software and ticketing systems.

**What’s in It for You?**
- Growth and career development potential.
- Hybrid work environment - work from home and the office, the best of both worlds.
- Entry into an international brand that is growing in the Australian marketplace.
- Fast-paced & dynamic working environment.
- Beautiful A-grade office in the heart of Maroochydore (Sunshine Coast).

**Equal Employment Opportunist