Customer Success Specialist
2 days ago
Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.
We’re on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.
**The Opportunity**:
The **Customer Success** **Specialist, you will** be responsible for analysing the features of Maropost Commerce Cloud that a customer is using, find gaps where they’re not utilising the product to its full potential and advising them on the best way they can succeed.
The customer success agent will also be responsible for proactively engaging with customers to seek growth opportunities and reduce churn.
You will proactively maintain strong working relationships with Maropost customers through regular check-ins, acting as an escalation point for issues that impact our customers' success, and responding to retention risks and opportunities. You will aim to expand Maropost's adoption and retention within our customer base while ensuring customers achieve desired ROI.
**What **you'll** **be responsible for**:
- Professionally manage customer relationships to ensure high customer retention, superior NPS and expanded cross sell opportunities.
- Proactively contact customers on a regular basis to ensure they are set up for success with Maropost Commerce Cloud.
- Identify risks to Customer success and proactively engage the Customer whenever there's an identified retention concern.
**What **You’ll** Bring **To** **Maropost**:
- Exposure to B2B/SaaS industry.
- A no fear approach to proactively calling customers and an ability to quickly build rapport.
- Sales Account Management experience.
- Strong conflict resolution skills with the ability to negotiate and empathise with customers in a professional yet friendly manner.
- High focus on customer retention through excellent customer service and problem-solving skillset.
- The ability to identify customer retention risks and quickly/proactively work with customers and key stakeholders to find solutions to reduce churn.
- Excellent communication skills and a passion for building relationships.
- Onboarding clients to set them up to succeed with the platform.
- Excellent communication both written and verbal.
- Ability to work autonomously, manage your own workload and prioritise effectively.
- A passion for continuous learning.
- Ability to adapt and prioritise workload.
**Bonus Skills**:
- Experience with Salesforce.
- Experience working in the retail industry/ecommerce with a solid understanding of retail operations.
**What’s In It **For** You?**
- Entry into an international brand that is growing in the Australian marketplace.
- Competitive base salary plus commissions.
- Grow your entrepreneurial dream with a free Maropost Commerce Cloud store.
- Paid study leave.
- Wear what you want, every day is casual day.
- Fast-paced & dynamic working environment.
- Beautiful A grade office in the heart of Maroochydore (Sunshine Coast)
**Equal Employment Opportunist**:
-
Customer Solutions Specialist
2 weeks ago
Maroochydore, Australia Probe Asia Pacific Pty Ltd Full timeCustomer Solutions Specialist page is loaded Customer Solutions Specialist Apply locations Maroochydore QLD Australia time type Part time posted on Posted 4 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id JR12524 At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do...
-
Customer Solutions Specialist
3 weeks ago
Maroochydore, Queensland, Australia Probe Asia Pacific Pty Ltd Full timeCustomer Solutions Specialist page is loadedCustomer Solutions SpecialistApply locations Maroochydore QLD Australia time type Part time posted on Posted 4 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id JR12524At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it...
-
Customer Solutions Specialist
4 weeks ago
Maroochydore, Queensland, Australia Theprobegroup Full timeCustomer Solutions Specialist page is loadedCustomer Solutions SpecialistApply locations Maroochydore QLD Australia posted on Posted 27 Days Ago time left to apply End Date: July 31, days left to apply) job requisition id JR12125At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good...
-
Customer Solutions Specialist
4 weeks ago
Maroochydore, Queensland, Australia Probe Group Full timeApply NowBack to search resultsPrevious job Next jobJob DescriptionAbout the roleWe're on the lookout for multiple Customer Solutions Specialists to join our Maroochydore Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect...
-
Customer Service Specialist
5 days ago
Maroochydore, Australia Probe Full time**Responsibilities**: Administration and Office,Banking and Financial Services,Call Centre and Customer Service,Hospitality & Tourism,Retail At Probe Group, our goal is to empower you to kick start your career! We're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple)....
-
Maroochydore, Australia Probe Asia Pacific Pty Ltd Full timeCustomer Solutions Specialist page is loaded Customer Solutions Specialist Apply locations Maroochydore QLD Australia posted on Posted 27 Days Ago time left to apply End Date: July 31, 2025 (5 days left to apply) job requisition id JR12125 At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard...
-
Customer Solutions Specialist
4 weeks ago
Maroochydore, Queensland, Australia Probe CX Full timeDo you have an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?If so, this is the role you've been looking for We are currently looking for passionate Customer Service Specialists to join our growing team in our fast paced contact...
-
Customer Advisor
2 weeks ago
Maroochydore, Queensland, Australia Bendigo & Adelaide Bank Part timeOverviewIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what...
-
Customer Advisor
2 weeks ago
Maroochydore, Queensland, Australia Bendigo & Adelaide Bank Part timeOverviewIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what...
-
Maroochydore, Australia Cricksmitsubishi Full timeTrainee Automotive Finance and Insurance Specialists Automotive Finance and Insurance Specialists Are you looking for a career change? Do you have proven success in previous sales, finance or insurance roles? Would you like the ability to earn uncapped commissions in addition to your salary once trained? Who are we? Autopact is one of Australia’s...
