General Manager, Hospitality Services

**About Us**:
At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of **_creating proud communities living their best lives _**is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.

**About the role**:
Reporting to the Chief Operating Officer, the General Manager Hospitality Services has responsibility for the direction and outcomes of all hospitality programs and services provided to community members of RSL LifeCare, including food service, laundry and cleaning. The role is responsible for leading innovation and ongoing development of programs and services with a focus on meeting the needs of veterans and seniors within our Home Care, Residential Care and Retirement Living communities. This role will present the opportunity to:

- Lead the strategic direction and supervision of food services, housekeeping (laundry and cleaning), and contractors to deliver tailored, responsive customer-focused care
- Engage in innovative development of new menus with a focus on providing choice, new and nutritional dining experiences for our residents clients and stakeholders
- Develop a high performing and engaged geographically dispersed team to provide high quality catering, cleaning & laundry services
- Ensure effective allocation of human, material, and financial resources to achieve planned goals and outcomes
- Ensure effective negotiation of contracts with outsourced suppliers, monitoring and managing them to agreed SLAs / KPIs
- Ensure compliance with Food Safety regulations, as well as Aged Care and HACCP standards

**About You**:
We would love to hear from you and we're looking out for:

- Experience leading the development and delivery of hospitality programs and services within a Healthcare, Aged Care or Hotelier organisation
- Demonstrated ability to lead change and sustain a high-performing team within a multi-site organisation
- Strong financial acumen with experience performing effectively against operational budgets across multiple locations
- Experience effectively managing compliance within a complex regulatory environment and knowledge of regulatory and compliance requirements applicable to hospitality services within the Aged Care sector
- Demonstrated ability to make decisions which balance customer experience, commercial outcomes and risk mitigation
- Experience in leading and motivating teams, managing performance and employee wellbeing

**Our benefits**:
RSL LifeCare offers a range of benefits including:

- Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
- Staff discounts across 700 select retail stores through Maxxia Rewards
- Leave Loading - 17.5% pay top up on paid leave

**Join us today and see where it takes you tomorrow**
- It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare._
**Our commitment to diversity**:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

**Location **:St Leonards