Disability Support Worker

**About Us**

EddenRose Community Services is a registered NDIS provider with a strong commitment to _Putting People First_. We specialise in supporting participants with **spinal cord injuries, acquired brain injury (ABI), psychosocial disability, and complex behavioural needs**.

Our mission is to provide **safe, person-centred, and trauma-informed support** that builds trust, promotes independence, and improves quality of life.

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**About the Role**

We are seeking a **highly experienced, self-driven, and respectful Disability Support Worker** to support a participant in **Greenvale VIC** with complex physical, neurological, and psychosocial needs.

This is **not an entry-level role**. It requires a professional who can:

- Deliver **high-intensity personal care** with skill and attention to detail.
- Manage **challenging behaviours** calmly using trauma-informed approaches.
- Liaise confidently with **doctors, hospitals, and allied health teams**.
- Support meaningful **community access** in a bright, vibrant, and proactive way.
- Maintain **clear, detailed documentation** that meets NDIS compliance standards.

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**Key Responsibilities**

**Personal & Health Care**
- Reposition participant every **2-4 hours** to prevent pressure injuries.
- Assist with **hygiene, dressing, grooming, and continence care**.
- **Administer and monitor medications** as per the care plan.
- Follow strict **infection control and manual handling protocols**.
- Monitor **pain, wounds, and health status**; escalate concerns promptly.
- Provide **safe hoist transfers**.

**Behavioural & Emotional Regulation**
- Implement **behaviour support strategies** consistently and professionally.
- De-escalate incidents using **trauma-informed care**.
- Communicate **calmly and respectfully**, even under pressure.
- Promote **participant choice, autonomy, and dignity**.

**Daily Living & Community Participation**
- Support with **meal preparation and feeding** where required.
- Assist with **light domestic duties** (laundry, cleaning, tidying).
- Accompany participant to **medical appointments and community outings** using accessible transport.
- Provide **positive, engaging, and proactive support** during community and social activities.
- Encourage the participant to work towards **NDIS goals and meaningful daily routines**.

**Documentation & Reporting**
- Maintain **clear, factual, and detailed progress notes**.
- Complete **incident reports, risk escalations, and care updates** in line with NDIS Practice Standards.
- Collaborate effectively with **coordinators and allied health professionals**.

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**Essential Skills & Attributes**

We are looking for a **mature, professional support worker** with:

- **Compassion, patience, and excellent communication skills.**:

- **Reliability and punctuality** - showing up, on time, every time.
- **Flexibility and strong problem-solving skills** to adapt to unexpected challenges.
- Ability to **build trust** by being respectful, empathetic, and discreet.
- A **positive, proactive, and vibrant attitude** to motivate engagement.
- Strong **active listening skills** - validating needs and emotions.
- **Cultural competency** - able to support individuals from diverse backgrounds.
- **Collaboration skills** - able to work in a team with therapists, doctors, and coordinators.
- **Emotional resilience** - able to manage stress and practise self-care to prevent burnout.

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**Mandatory Requirements**
- Certificate IV in Disability, Individual Support, Community Services, or equivalent in Health/Human Services.
- **Mental Health First Aid Certification.**:

- **HLTAID011 First Aid** and **HLTAID009 CPR.**:

- **NDIS Worker Screening Check.**:

- **Working with Children Check - Employer version.**:

- **Current National Police Clearance.**:

- **Infection Control** and **Manual Handling Training.**:

- Valid **Australian Driver’s Licence** and comprehensively insured vehicle.
- **Triple COVID-19 vaccination (including booster).**

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**Highly Regarded**
- Experience with **dual diagnosis, ABI, or trauma-informed care**.
- Experience supporting clients with **substance use history or self-neglect**.
- Familiarity with **catheterisation, wound care, stoma care**.
- Strong knowledge of **NDIS documentation and incident reporting**.

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**Safeguarding & Compliance**

This role requires strict compliance with:

- **NDIS Code of Conduct**:

- **NDIS Practice Standards**:

- **Privacy Act 1988 (Cth)**:

- **Fair Work Act 2009**:

- All **EddenRose Community Services policies and procedures**

Staff must uphold the rights, dignity, and safety of participants and report concerns or incidents in accordance with legal and organi