Care Organiser

1 week ago

Ballarat, Australia Uniting AgeWell Full time

**About Us**:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4300 staff and 600 volunteer staff are committed to high quality services and care.

**Why choose Uniting AgeWell - Ballarat?**
- Easy to access with public transport and **free on/off site parking**:

- **Above award** hourly rates
- **Salary packaging benefit up to $15,900 + $2,650** annually
- Annual **Leave loading**:

- **Career pathways**, education and training opportunities
- **Comprehensive Employee Assistance Program** available 24/7 for our staff
- **Enhanced Parental Leave** options
- Location options - move within our **Uniting AgeWell network** (Victoria and Tasmania)
- Not for profit, **values-based** organisation

**About the role**:
Working out of our office in Ballarat, this role will see you assist with our intake of home care services. Utilising your astute customer centric skillset, you will work closely with Community Team Leaders and Care Advisors to provide high quality care services to our clients through Eastern Metro region.

You will be the key contact for clients and play an active role in supporting our Care workers maintaining day-to-day service delivery and coordination of client services including: scheduling, intake, records management, monthly reporting and document control.

This is a Full Time role working Monday - Friday

**About you**:
This is the place for you if you have:

- Great customer service skills which are friendly and professional and are known for your caring and compassionate nature
- Experience in Intake processes
- Previous administrative and rostering/scheduling experience in community services (CHSP/HCP)
- Experienced with invoice reconciliation
- Experience with accounts software and CRM systems
- Ability to manage multiple requests in a fast-paced environment
- Experience within the aged care sector
- Thrive in a team and also appreciate the one to one interactions
- Are committed to being part of a workplace culture based on the **B**E**S**T** way of life (Believe, Excel, Support and Trust)

**Essentials for working in Aged Care**:

- A current Working With Children Check card
- Current and ongoing flu and COVID-19 Vaccinations
- Australian working rights
- Ability to pass a national police clearance and NDIS Clearance

**We look forward to hearing from you

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