Wellbeing Manager

Kew Grove Care Community, 235 Waverley Road, Kew, Victoria, Australia

Posted Sunday 21 September 2025 at 2:00 pm

POSITION DESCRIPTION | WELLBEING MANAGER

POSITION PURPOSE:

This position exists to lead the delivery of Meaningful Life through meaningful engagement and social connection, and participation in events and activities in the Care Community that enhance residents’ social, emotional, spiritual and physical wellbeing. The responsibilities encompass planning, supervising, mentoring, training and supporting team members to provide residents with opportunities for meaningful engagement and purposeful participation.

The role contributes to making Opal a great place to work by having good work relationships with other team members and behaving in a way that support Opal’s values.

This position reports to the General Manager in the Care Community.

KEY RESPONSIBILITIES:

- Contribute to the Care Community Leadership Team, to cause alignment to the philosophy and practices of Meaningful Life
- Develop a program of meaningful engagement, social events and activities for residents to engage in, taking into consideration resident backgrounds, preferences, talents and passions
- Work with the National Wellbeing Manager to curate develop programs that meet the unique preferences of residents
- Ensure the delivery of wellbeing programs to support residents mental health and quality of life
- Ensure the program has a balance of physical, cognitive, spiritual and social engagements for residents to be encouraged to participate in
- Lead the social events coordinator(where they exist) to plan, organise and execute social events, activities and bus outings for residents
- Support and mentor care team to be able to deliver and initiate social activities or 1:1 engagement with residents
- Coordinate daily with registered nursing team to align resident engagement with team allocation and delivery
- Review resident care plans with clinicians and allied health professionals to develop individual engagement plans for residents
- Undertake analysis to identify gaps and address improvements to meaningful life for all residents
- Support and supervise the care team to deliver the Meaningful Life program professionally
- Work with the Customer Support Manager on resident admissions, to understand new residents’ cultural, spiritual, social and physical needs and preferences for their transition into care
- Attend resident Care Conversations as requested by the Care Manager
- Work in conjunction with the Care Manager and Allied Health professionals to provide a tailored approach for each resident to aid their mobility and independence
- Review and evaluate the weekly and monthly Meaningful Life programs and make improvements and enhancements
- Complete comprehensive lifestyle assessments for each resident and review as required
- Follow Opal Values/policies, procedures and practices and ensure you and your team demonstrate professional behaviours
- Participate in annual performance/development reviews and follow feedback given by the General Manager in those appraisals
- Support the orientation and training of new team members and volunteers
- Maintain own professional development (through performance appraisals, 360 degree feedback and resident feedback)
- Support the General Manager with Community Engagement, Social Impact and Sustainability initiatives and projects
- Participate honestly/positively in client and team member surveys
- Participate in team member education sessions/mandatory training and share knowledge

2. Quality

- Plan the Meaningful Life program for the Care Community to meet organisational objectives
- Ensure the Meaningful Life program meets or exceeds standards set by the government
- Ensure all nationwide programs are active in the Care Community, such as Meaningful Mates, Helping Hands, etc.
- Ensure programs meet the social, religious and cultural needs of residents
- Identify resources required for resident self-engagement and activated spaces
- Ensure resources are available for the care team, volunteers and family members to be able to engage in scheduled activities with our residents
- Continuous assessment of program outcomes to ensure they meet residents’ changing needs
- Ensure documentation is completed by team on admission of new residents, so a program of group/individual activities can be offered to each resident
- Ensure that WHS hazards/safe work practices are followed
- Ensure compliance with manual handling procedures/practices, correct use of equipment/aids and infection control when delivering programs
- Ensure that lifestyle program and resident participation information and data are correctly recorded in a timely manner
- Ensure that residents sensitive and confidential data/information is used correctly
- Maintain Service Level Agreements (SLAs)
- Support Opal’s continuous improvement program, using Continuous Quality Improvement tools

3. Communication

- Act as an Opal ambassador and speak positively about Opal with team members and community
- Develop and maintain positive resident/family and team relationships
- Allow team members and volunteers to raise issues about matters that are impacting on them “without fear”
- Communicate with residents/families/volunteers to get feedback about wellbeing programs and action accordingly with General Manager
- Ensure effective flow of wellbeing information to all Opal Care Community team members about wellbeing programs
- Ensure the Care Community Newsletter is prepared in advance and is distributed to residents and family members at the commencement of each month
- Ensure all expenditure is within budget when ordering stock and supplies
- Seek approval from General Manager prior to incurring expense outside of budget
- Seek knowledge to understand financial/budget management (to enhance skills)

KEY PERFORMANCE INDICATORS:

- Demonstrate understanding of Opal values through work performance/positive behaviours
- Demonstrate enhanced quality of life for residents through positive resident/family feedback
- Demonstrate ongoing professional development through improved skills/performance outputs
- Demonstrated SLA compliance through positive feedback
- Demonstrated adherence to WHS and Quality Systems maintaining accurate documentation
- Nil WHS incidents or workplace injuries to self
- Client and team member feedback survey provide positive results
- Demonstrate influential and responsible communication

KEY COMPETENCIES:

- Excellent prioritisation and time management skills
- Excellent customer service and resident relationship management skills
- Excellent understanding of wellbeing needs of residents
- Knowledge of the aged care industry and regulations (desirable)
- Understanding of legislative requirements (WH&S, Fire/Evacuation, Infection Control)
- Ability to articulate complex concepts and simplify in a way that team members can understand

EXPERIENCE/QUALIFICATIONS:

- Tertiary qualifications in business, management or allied health
- Previous experience leading and mentoring teams (min. 2 years’ experience)
- Previous experience in delivery of programs and events
- Previous aged care experience (desirable)
- Current police check (within last 3 months)

Job details

Job family Lifestyle

Pay type Hourly

Kew Grove Care Community, 235 Waverley Road, Kew, Victoria, Australia

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