
Bankwest Customer Engagement Consultant
1 week ago
We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service.
These opportunities are Part-time (8 hours/3 or 4 days a week) and Full-time with hours spanning across 7 days a week, on rotation from Monday - Sunday 24 hours.
See yourself in the team:
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most.
Your responsibilities:
- Be the warm and engaging voice of the business that our customers hear when they call in- Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction- Receive inbound calls from customers, offering resolution of the query at first point- Provide customers with information relating to their products, services and transactional information Start date:
10th March 2025
Hours and Training:
Training is a compulsory component and you will need to attend all training dates to be successful for the position. This will begin on your start date and run for 3 weeks full time in office located at our Perth office at 300 Murray Street, Bankwest Place at 9:00am:
- 5:00pm AWST which you will then commence your shift times after completion.We will confirm your roster at least 4 weeks in advance- We offer 3 weeks of training (during main business hours)- Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin
We're interested in hearing from people who have:
- Customer service skills- Strong computer skills and ability to multitask- Ability to work in a high paced environment and revels in change and feedback to improve performance- Risk Mindset - All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks
Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply
Sidekick
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 25/02/2025
-
Customer Engagement Consultant
7 days ago
Perth, Australia Bankwest Full timeJob Advert Text - We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service. These opportunities are Part-time (8 hours/3 or 4 days a week) and Full-time with hours spanning across 7 days a week, on...
-
Executive Manager, Bankwest, Fcc
7 days ago
Perth, Australia Bankwest Full timeThis role is Bankwest, and is located in Perth Do work that matters: Bankwest has a rich heritage. We’re proud to be part of the fabric of Western Australia with a strong culture built on local support. We’ve always been innovative, evolving over time to look after a growing regional market and seeking out new customers. With the support of a strong...
-
Manager Bankwest Procurement
1 week ago
Perth, Australia Bankwest Full timeDo work that matters: As part of the largest financial services company in Australia, we have access to world leading technology, while maintaining our unique Bankwest identity and care for our customers and colleagues. We’re big enough to have a broad and exciting technology stack, and nimble, so you get to spend more time on the work you love. We...
-
Bankwest Customer Consultant
2 weeks ago
Perth, Australia Commonwealth Bank of Australia Full timeBankwest Customer Consultant - Corrigin/ Kondinin **Do work that matters** As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations...
-
Bankwest Customer Consultant
1 week ago
Perth, Australia Commonwealth Bank of Australia Full timeBankwest Customer Consultant - Jurien Bay **Do work that matters** As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and...
-
Perth, Australia Bankwest Full timeYou are a leader with demonstrated experience shaping organisational thinking, providing data driven insights and excels in articulating progress against strategic outcomes - We are creating Australia’s favourite digital banking that help customers simplify their banking needs - Together we’ll focus on customer first; fast, and safe; digital leadership;...
-
Early Customer Engagement Specialist
22 hours ago
Perth, Australia Bankwest Full timeThis is a Casual position - 16 hours per week (2 x 8 hour shifts with opportunity to bid for more hours, pending resource requirements) - Availability is required during operating hours between 6am - 6pm AWST Monday to Friday. - Start date is 6th January 2025 - Training will be set hours (8 hours, Tuesday, Wednesday, Thursday) for 3 weeks in our office in...
-
Customer Communications Manager
2 weeks ago
Perth, Australia Bankwest Full timeAbout the job The Customer, Marketing & Communications (CMC) is responsible for both bringing the customer to life for Bankwest and for bringing Bankwest to life for customers, ensuring all our audiences (colleagues, customers, the community, partners, stakeholders and the local government) understand who Bankwest is. This Customer Communications Manager...
-
Executive Manager, Real Time
2 weeks ago
Perth, Australia Bankwest Full timeYou are a leader with demonstrated experience shaping organisational thinking, providing data driven insights and excels in articulating progress against strategic outcomes - We are creating Australia’s leading digital banking that help customers simplify their banking needs - Together we’ll focus on customer first; fast, and safe; digital leadership;...
-
Communications Senior Manager
3 weeks ago
Perth, Western Australia Bankwest Full timeSee yourself in the teamBankwest's ambition is to be Australia's favourite digital bank. The Corporate Affairs centre of excellence forms part of the Customer, Marketing and Communications team. It plays a critical role in engaging with Bankwest colleagues and stakeholders on Bankwest's evolving journey, including its national growth strategy and innovative...