Customer Manager

**Who we are?**

**Life Tastes Better With Ice Cream**

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team

**Job Summary**

The **Customer Manager - Metcash & Independents** role is a key Customer role within the total business. Externally facing, the role will manage Metcash (and all Independent Banners therein) for the IH & OOH Ice Cream Business.

This is a pivotal customer role, key to delivering the set USG and Profit targets. The success of the Customer Manager in this role will rely on the development of strong working relationships with all key contacts at the Accounts as well as the individual’s ability to create and adapt a plan and portfolio, and drive engagement with all key stakeholders.

The Customer Managers responsibility is to achieve monthly, quarterly and annual sales targets for the assigned geographic sales territory and formulate strategies and action plans to maximise sales of Unilever within Independent retailers, ensuring achievement of divisional and personal targets in line with company sales policies and strategies.

**Role Responsibilities**:

- Delivery of Turnover, Customer Profitability and TTS budgets for Independents IH & OOH Ice Cream.
- Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers, Marketing) & external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers, Supply contacts, Marketing contacts).
- Developing and owning in-store activation events in the Independent Channel where appropriate.
- Developing, landing & ultimately delivering Joint Business Plans with Metcash state & key accounts.
- Executing and delivering promotional plan with all Customers in their remit.
- Discuss, agree and land Gap Filling initiatives (where appropriate).
- Lead range and merchandising reviews (where appropriate), working in collaboration with the Customer Business Manager.
- Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc.
- Work with Customer Service Team to ensure customer service issues are resolved efficiently.

**What you will need to succeed**
- Great relationship building both externally & internally
- Excellent Communication and interpersonal skills
- Analytical skills
- Negotiation skills
- Data Driven Decision Making - use data to direct thinking and action
- Understand the Australian FMCG market

**Leadership**
- You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

**What awaits you at Unilever Ice Cream?**

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputatio