Junior Helpdesk

1 week ago

Sydney, Australia Leap Dev Full time

Be part of a supportive and collaborative team
- Long term career growth and opportunities
- Real hybrid working environment and WFH

LEAP Dev is the “Software House” powering the market leading LEAP Legal Software. Founded 30 years ago, we have been helping small to medium sized law firms to be more productive and reduce their non-billable time so they can concentrate on what is important, their clients We commit more than $20 million a year to research and development and our cloud-based products make it easy for our clients to operate anytime, from anywhere

We are looking for a
**Junior Helpdesk / Desktop Support** to join our LEAP Dev internal IT’s team. Reporting to our Systems Support Engineer, we are looking for an energetic and ambitious IT support person with good interpersonal skills and strong desire to help and assist our end-users. The job will include some administrative tasks with the perfect opportunity to grow technically and gain experience in a corporate environment.

**Why join LEAP Dev?**
- We build and develop a market leading, “Legal Tech” product, with offices in Australia, New Zealand, United States, Canada, United Kingdom and the Republic of Ireland.
- We are committed to innovation and global expansion of our products and are constantly utilising new technologies to better our client experience.
- Our hybrid work environment offers the best of both worlds, whether you prefer to be in the office or work from home you have the flexibility to work however suits you.
- We encourage our employees to have a voice and to collaborate with each other to work on technical solutions, of course we have company visions and goals, but we want you to help us achieve these
- We will invest our time and money in you to help develop your career. Open discussions and reviews will help us understand your career aspirations, maybe it’s a new AWS certification you are after or an internal move to a new area, we will support you and your goals
- As a LEAP Dev employee, you will receive a competitive salary and bonus that is reviewed regularly, paid learning and development opportunities, access to an employee share scheme that has been highly profitable, free platinum gym membership, great parental leave policy, social events and MUCH MORE

**What will you be working on as the Junior Helpdesk/Desktop Support?**
- Making sure meeting/huddle room video collaboration systems are ready for the day.
- Assisting with incoming request for support and offering first level troubleshooting issues on PCs, MACs, Printers, Network.
- Keeping up to date tickets notes, timesheets, and documentation.
- Purchasing hardware and software.
- Maintaining an up-to-date asset management for hardware and software.
- Setting up new hardware (PC/Mac) and organising delivery to end-users on time.
- Organising hardware returns from users.
- Keeping IT expenses records up to date.

**What experience do you need to become a Junior Helpdesk/Desktop Support at LEAP Dev?**
- Basic IT experience/knowledge.
- Exceptional interpersonal skills.
- Windows 10 Professional experience (Mac desirable).

**We are in this together**

At LEAP Dev, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way.

We welcome and encourage you to apply, no matter who you are or how you identify.

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