Partnerships Coordinator

3 days ago

Melbourne, Australia BetMakers Technology Group Full time

BetMakers Technology Group is the leading software development company for sports and racing solutions globally. As an ASX Top 300 business, BetMakers has been on a growth journey with people at the heart of everything we do. Through our three Global Racing divisions, BetMakers works with some of the gaming industry’s largest and most consequential operators and racetracks.

**About the role**:
**What you will be doing**:

- Support the management of key client relationships to plan and execute on their partnerships
- Provide potential clients with in-depth demos of the BetMakers systems
- Provide quality service and administrative support to the Partnerships Manager and the wider Sales & Commercial team
- Work closely with tech and product teams to solve customer pain points and deliver value for clients
- Provide Partnerships lifecycle support, through various streams, analysing trends and proactively communicating with clients and the business on a regular basis
- Act as point of contact to develop and streamline the onboarding process and experience of new clients
- Manage a portfolio of emerging value clients
- Develop engagement and communication plans with partners, review on a regular basis
- Drive efficiencies within the team through new and updated processes

**What you will bring to the role**:

- Previous experience providing high quality customer support
- Previous experience working in the wagering industry preferred
- Excellent communication skills - both written and oral
- Ability to manage conflicting deadlines
- A sound ability to build effective relationships, both with internal and external stakeholders
- Proven technical problem solving and analytical skills
- Ability to work in a team environment as well as autonomously on individual tasks
- An interest in understanding new technologies and trends

**Why work for us**:

- Hybrid work model, we offer the flexibility to suit your needs
- Highly competitive short term incentive plan: with bi-annual payments and attractive bonus entitlements
- Bespoke learning management system, full L&D program, and study support options
- Regular social events, team building, birthdays, and baby showers
- Up to 16 weeks paid leave for the primary caregiver, or 2 weeks and 10 days for secondary
- Comprehensive EAP, health checks, insurance discounts and wellbeing initiatives

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