Duty Manager

The Acres Club are seeking an experienced Duty Manager to join the management team on a full-time basis.
Reporting to the Venue Manager you will take charge in ensuring customer service excellence, employee engagement and development and smooth operation of the club. This is a busy and hands-on position and will require an individual who will lead by example and thrive in a fast paced and varied environment.
Key Responsibilities
- Creating a work environment that promotes teamwork and recognition
- Ensure the provision of customer service excellence to members and guests
- Managing and leading the efficient and effective running of the club
- Leading, developing and motivating staff
- Performance management
- Ensure compliance with Federal, State & Local laws and regulations
- Manage compliance with RSA and RCG on the premises
- Work Health & Safety responsibilities
- Handle all escalated customer queries and complaints

About You
We are seeking a natural leader who is motivated and passionate about hospitality and customer service, who has the following:

- Previous management experience, preferably in hospitality
- A passionate for delivering excellent customer service
- A willingness to build long-term relationships with customers
- Impeccable grooming, presentation and communication skills
- Demonstrable ability to work both independently and in a team environment
- Flexibility to work a rotating roster including evenings and weekends
- A current RSA, RCG and ARCG Competency
- A current Senior First Aid Certification

Why do you want this role?
- Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for us
- Join a supportive and modern team built on teamwork, empowerment of others and transparency
- Free, secure parking
- Daily Meal Allowance to be used in venue on food, tea and coffee
- 5 weeks Annual Leave
- Additional Wellbeing Leave each year on top of all other accruals
- Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
- Rewards & Recognition - We acknowledge the hard work of our people and like to reward accordingly

About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 200,000, employing over 600 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.
About Us
As mentioned above, The Acres Club is one of the six clubs operated under Bankstown Sports Club. This means you will work at our community focused club with the opportunity to build rapport with our regular customers, whilst also having access to training and development directly with Bankstown Sports Club.
The Acres Club is the perfect venue for the whole family The newly renovated outdoor area has ample seating, entertainment offerings, plus an extensive children's playground. Whether it be for an event, lunch, dinner or just a coffee, The Acres Club is the perfect place to relax and unwind.