Station Manager

Come transform the future with us- What is a typical workday? As a result of an internal promotion, we are looking for a dynamic and people-focused leader to oversee our Melbourne delivery station. With substantial growth on the horizon, we are seeking a strategic operator to join our team and help shape our future.

Who we are:
Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

About the Role:
As the Station Manager, you will be key in optimising operations and driving team performance. Working closely with the Regional Operations Manager, you will be responsible for setting and achieving operational goals that ensure productivity, efficiency, and service excellence. Your leadership will guide your team to meet and exceed KPIs, budgets, and forecasts while fostering a positive and high-performing culture. You will work closely with Independent Delivery Partners, ensuring the strict adherence to processes to meet delivery requirements and exceed service objectives.

This role offers the opportunity to manage daily station operations, implement effective strategies, and directly impact the business's growth and success. Your days will be dynamic, requiring a balance of leadership, operational oversight, recruitment, safety management, and a constant focus on improving employee and customer experiences. You will maintain a safe, productive, and high-performing work environment while driving continuous improvement in station operations.

Key Responsibilities:
- Collaborate with the Regional Operations Manager to set clear operational goals and consistently report on performance to track progress.- Lead the planning and implementation of Station operations, ensuring alignment with productivity and service excellence targets.- Prepare and analyse performance reports regarding identified KPI’s, budgets and forecasts. Monitor results on an ongoing basis and adjust operations as required.- Direct and delegate routes and work closely with Delivery Contractors and their teams, ensuring the most efficient process to meet key customer KPIs.- Develop and nurture positive working relationships with internal and external stakeholders, ensuring effective communication and collaboration that drives the team toward achieving operational goals.- Uphold and promote a safe and secure environment for all employees and Delivery Partners, ensuring safety protocols are followed rigorously to prevent incidents and maintain operational continuity.- Ensure timesheets and payroll information are accurately approved and submitted on time.- Provide an unparalleled employee experience and align department and individual efforts to the vision, mission and culture.- Ensure adherence to policies and procedures for the Station.- Provide overall direction, support, coaching and leadership to the team to achieve the objectives.- Leading your team to provide the highest level of customer service, both internally and externally, to improve the customer experience continuously.

Required Qualifications and Experience:
- 3-5 years' experience at a managerial level in a fast-paced environment in the transport/logistics industry.- Proven leadership abilities to guide a team working in a fast-paced environment to ensure accuracy, compliance, and a culture of excellence.- Strong analytical and problem-solving skills. Ability to quickly understand and identify issues and implement solutions.- Ability to effectively prioritise workflow to ensure deadlines are met, adapting to shifting priorities and supporting the implementation of continuous improvement.- Strong interpersonal skills including leadership, conflict resolution and team building abilities.- Demonstrates a positive and professional attitude with a hands-on, team-oriented work style.

Why Join Dragonfly Shipping:
- Competitive remuneration package based on experience.- Join a collaborative, people-focused environment.- Growth and development opportunities in both Australia and Canada.- Opportunity to make an impact and be a part of a rapidly growing Company.
- Sending packages should be simple._
- Dragonfly stands for a different way of doing e-commerce delivery in Australia._
- Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater ef