Adviser Service Specialist

3 days ago

Adelaide, Australia Mercer Full time

We are seeking a talented individual to join our **Administration Operations** team at Mercer. This role will be based in **Adelaide**. This is a hybrid role that has a requirement of working at least three days a week in the office.

The **Adviser Service Specialist**will provide administrative services for advice-related requests and transactions, ensuring adherence to risk and control governance frameworks while enhancing Mercer’s reputation in the local market.

**We will count on you to**:

- Role model top-level administrative support to internal and external stakeholders, including Advisers, Dealer Group representatives, and Mercer Super Advice/Wealth Leads.
- Perform peer reviews for complex and non-standard processing and manage responses to complex inquiries, including complaints management and resolution.
- Complete complex advice-related administration tasks, including ad-hoc reporting and written responses to clients, while identifying and resolving discrepancies/errors.
- Assist with the design and regular review of Standard Operating Procedures, ensuring compliance with legislative obligations and implementing process controls.

**What you need to have**:

- Demonstrated experience in the the Superannuation industry, preferably in Superannuation administration
- Strong organisation and prioritisation skills, with excellent attention to detail and analytical abilities.
- Thorough knowledge of superannuation legislation and systems (ideally Sonata and/or SuperB, Salesforce, Excel, Word, Outlook).

**What makes you stand out**:

- Some exposure to financial advice administration is an advantage.
- Self-motivated and driven to deliver outstanding service.
- Strong written and verbal communication skills.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Mercer**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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