Training Adviser

Challenge yourself to proactively plan and deliver Customer training needs to help deliver on key business initiatives- Work closely with stakeholders across the business and drive a positive learning environment- Permanent full time opportunity based at Qantas Head Office in Sydney

At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. We’re a high performing team and we each have a number of opportunities to add value and make an impact on the business. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.

The Training Advisor - Customer is responsible for delivering the core curriculum and instructional training to front line colleagues within the Customer portfolio. The core curriculum encompasses a standard colleague induction, soft skills, technical, system, process and procedural training. The scope of this role extends to the following AOCs Qantas Link, Network Aviation and Qantas Airlines; which encompasses offshore training delivery and assurance.

Contribute to the delivery of Customer Service, Reservations, Dangerous Goods, Airline Ticketing and World Baggage Tracer training courses to over 65 ground handling agents across 10 mainline ports and over 60 airports within Australia. The position will improve and maintain training material manuals to ensure the highest quality of information is presented and meets regulatory requirements. Also responsible for identifying training requirements, recommend training solutions and course structure outlines as part of Group Learning & Development and in collaboration with the business units.

A key component of the role is delivery of Train the Trainer (TTT) to ground handling agents and ongoing compliance, standardisation and assurance checks both on and offshore. These involve on site visits, management of customer related issues’ coaching of the GHA and recommending remedial action as well as the use of Intelex. The position will be required to develop an in-depth knowledge of the Operational portfolios. This will enable them to effectively business partner, facilitate training, and liaise with the Training Community (e.g. Logistics). The Training Adviser will be required to use current adult learning methodology in all aspects of training delivery; identify areas for continuous improvement; and actively promote and manage a positive learning environment.

What you’ll bring to the role:
- Certificate IV in Workplace Training/related discipline (TAE10); or working towards- Experience in delivery and co-ordinating training programs within a highly regulated service environment- Contribute to the ongoing improvement of the Training & Development function through adhering to the quality framework and actively participating in process improvement initiatives- Proven organisational skills with the ability to prioritise and meet structured time constraints where work is allocated from multiple stakeholders-
- Manage outsourced training to ensure content and trainers are aligned with Qantas' quality standards- Ability to maintain and report accurate employee training records using a Learning Management System (LMS)- Proven ability to motivate, develop and lead a team, to include supervising the work of others- Strong interpersonal skills and confident, professional verbal and written communication skills- Demonstrated ability to lead the day of operations and provide support and assistance to Learning Managers and participants for an exceptional learning experience

Applications close: Tuesday, 3 September 2024