Training Adviser

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to deliver Customer training needs to help deliver on key business initiatives
• Work closely with stakeholders across the business and drive a positive learning environment
• Permanent full-time opportunity based at Qantas Corporate Campus in Mascot

At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand. We're a high performing team and we each have a number of opportunities to add value and make an impact on the business. Along the way, you'll have plenty of fun, meet amazing people and have experiences like no other.

The
Training Advisor
is responsible for delivering the core curriculum and instructional training to front line colleagues within the Customer portfolio. The core curriculum encompasses a standard induction, soft skills, technical, system, process and procedural training. The scope of this role extends to AOCs across the Qantas Group; which encompasses, regional, capital city and offshore training delivery and assurance.

Contribute to the delivery of Airport Customer Service content, including Check-in, Service Desk, Gate Agent, Reservations, and World Baggage Tracer training courses to over 65 ground handling agents across 10 mainline ports and over 60 airports within Australia. The position will improve and maintain training material manuals to ensure the highest quality of information is presented and meets regulatory requirements.

A key component of the role is delivery of Train the Trainer (TTT) to Qantas employees and ground handling agents and ongoing compliance, standardisation and assurance checks both on and offshore. These involve on site visits, coaching of the GHA and recommending remedial action. The position will be required to develop an in-depth knowledge of the Operational portfolios. This will enable them to effectively facilitate training, and liaise with the Training Community (e.g. Logistics). The Training Adviser will be required to use current adult learning methodology in all aspects of training delivery; identify areas for continuous improvement; and actively promote and manage a positive learning environment.

You'll have:

• Certificate IV in Workplace Training/related discipline (TAE10); or working towards (desirable)
• Experience in delivery of training programs within a highly regulated service environment
• Contribute to the ongoing improvement of the Training & Development function through adhering to the quality framework and actively participating in process improvement initiatives
• Proven organisational skills with the ability to prioritise and meet structured time constraints where work is allocated from multiple stakeholders
• Computer literacy and proficiency in company approved software and applications including Excel and PowerPoint
• Support outsourced training to ensure content and trainers are aligned with Qantas' quality standards
• Ability to maintain and report accurate employee training records using a Learning Management System (LMS)
• Proven ability to motivate, develop and lead a team, to include supervising the work of others
• Strong interpersonal skills and confident, professional verbal and written communication skills
• Demonstrated ability to lead the day of operations and provide support and assistance to Learning Managers and participants for an exceptional learning experience
• Willingness and ability to travel domestically and internationally to deliver training

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If you're ready for a culture that will challenge and excite you, submit an application today.

Applications close:
Tuesday, 23 September 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.