Service Operations Analyst

Working for AMP means being part of a company that values diverse thinking, encourages collaboration and promotes innovation. It’s an environment that offers challenging and exciting work as well as opportunities for professional growth. We’re flexible enough to allow you to make the most of your life, both professionally and personally.

We are looking for those that have the courage and agility to navigate changing and complex environments so that we can deliver the best solutions for our customers. We value people with integrity, an innate willingness to help others and an eagerness to perform to the best of their abilities.

**About the role**

The Technology Delivery team is talented, and they seek to recruit passionate and skilled people who want to achieve their best. Our high-performance culture recognises and rewards people for their contribution and enables them to develop and grow their skills and capabilities in-line with their career goals.

Our strategy focuses on four pillars: Our Customers, Agility, Efficiency, and our People & Partners

**Purpose of the role**

To implement and support the consistent and effective delivery of advice process and technology support for core technology and tools offered by AMP

**Main focus areas**
- Escalate issues as appropriate with Vendors and management
- Creation and amendments to user licenses across the software suite
- Provide feedback by appropriate means for enhancements to all software, based on feedback from planners, planner staff, and other areas
- Understand and ensure team and individual Service Level Agreements area met in all aspects of communication.
- Provide input and be committed to achieving team goals
- Be involved in project work where appropriate, particularly where beneficial to software improvements or planner experience
- provide induction support and ongoing training to enable advisers meet licensee requirements as required
- Ensure that all advice technology training is developed in line with advice and licensee guidelines
- Responsible for customer satisfaction and experience within Advice Technology

**Experience and qualifications required**
- Proven experience in a relevant role within the financial services industry
- Experience working with financial planning software, ideally Xplan
- Experience supporting technologies from a user perspective, specifically into financial planning businesses.
- Previous experience co-ordinating / supporting teams in distributed locations.
- Diploma Financial Services (DPF) or equivalent

**Job specific capabilities required**
- Sound understanding of the financial services industry
- Excellent verbal and written communication skills to clearly articulate complex information across a wide audience
- Strong interpersonal skills with the ability to work in a cooperative and helpful manner with other team members.
- Understanding of financial planning and practice management technologies and business processes
- Understanding licensee and industry requirements
- Sound knowledge of Microsoft Office products and Microsoft Windows operating systems
- Proven analytical and problem-solving skills to identify key issues and cause-effect relationships
- Strong attention to detail

**Wellbeing & Benefits**

As a company that values wellbeing, we offer a range of great benefits to support you financially, professionally and personally. These include access to a wide range of flexible working options including the ability to purchase extra leave, retail discounts, onsite wellbeing centre including a gym (Sydney Office), Employee Assistance Program, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

AMP recognises individual differences and welcomes people from a variety of life and work experiences. The diversity of our people is core to our ability to innovate, grow and to fulfil our collective aspiration of helping people to own their tomorrow. A natural curiosity, a respect for differences and a growth mindset are valued at AMP.

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