Outbound Sales

13 hours ago

Melbourne, Australia Miller Leith Full time

**The Company**
With over 5,000 employees nationally, this company is a truly iconic Australian name with an array of delicious food products stocked throughout leading retailers. Steeped in history, this business works closely with local communities to build strong partnerships and provide quality products in high volume. They have a large focus on sustainability and food waste reduction as part of their pledge to improve the way food is manufactured and delivered locally. Categories range from the insanely tasty, to the supremely healthy and underpin the staple diet of the everyday Aussie.

**The Role**
As part of their commitment to exceptional customer service and sales support to existing customers in regional areas, a newly created outbound sales team has been created. They are looking for an experienced and talented Outbound Sales Team Leader to manage a skilled team of 5 Telesales Customer Account Managers.
This role supports customers who would otherwise have limited access to their local Sales Representatives. The assistance of the sales team allows for careful management of stock, food waste reduction, cost savings, new ranges, seamless streamlined delivery, customer assistance and new orders.
You will spend 2-3 days in the office with the remaining days working from home.
Day-to-day duties of The Outbound Sales Team Leader:

- Lead a team of 5 Telesales Account Managers
- Team coaching and development
- Driving revenue generation
- Measuring call metrics such as call quality, call volume and revenue
- Improve and introduce new processes and procedures
- Assist with escalated customer queries
- Ensure call compliance
- Undertake quarterly reviews
- Act as brand advocate and drive culture
- Ensure a safe working environment
- Embody the business values

**Skills & Experience**
- Experienced in using phone and video communications
- Previous or current contact centre leadership a must
- Outbound sales preferred, but inbound and customer service also considered
- Preferred: Experience as a food or beverage Sales Representative in previous role (paired with more recent call centre experience)
- Strong communication skills
- Intermediate SAP and Excel
- Intermediate MS Office

**Benefits**
- Work for a highly regarded organisation with lots of flexibility
- Work from home 2-3 days a week
- Great office location
- Strong career advancement opportunities, be part of a global network
- Amazing culture with no red tape
- Access to staff discounts and community events

**For More Information

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