Outbound Sales Consultant

Job Description
- Outbound Sales Consultant

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop.

**What’s it like to work with us?** We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.

It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

**Reporting to**: SMB Sales Manager

**Opportunity**:
**Key Responsibilities**:

- **Outbound Sales Focus**: Engage in outbound calling activities, including cold calling and following up on leads from partner referral teams, ad-hoc projects, and campaigns, to maximize sales opportunities.
- **Lead Management**: Develop and maintain strong relationships with potential and existing customers, handling inbound and outbound calls to optimize sales and retention.
- **Sales Conversion**: Manage and optimize the conversion rate of outbound lead engagement, ensuring a proactive approach to sales.
- **End-to-End Management**: Oversee the entire sales process from lead generation to onboarding, ensuring a smooth transition and high customer satisfaction throughout the journey.
- **Strategic Lead Nurturing**: Implement effective strategies for lead nurturing and management, driving new business through outbound sales initiatives.
- **Cold Calling Expertise**: Demonstrate a strong ability to initiate and conduct cold calls effectively, converting leads into sales opportunities through persuasive communication and relationship-building skills.
- **Negotiation and Contract Management**: Navigate complex pricing negotiations and competitor analysis to establish profitable contracts and deals.
- **Collaboration**: Collaborate with Marketing, Product, Risk, Onboarding, and broader SMB support teams to drive improvements, achieve and exceed targets, while adhering to ANZ Worldline guidelines.

**Key Requirements**:

- Strong verbal and written communication skills.
- Customer service-oriented with a proven record in sales environments.
- Proven experience in contact center operations.
- Proficiency in customer lead management and CRM usage.
- Consistency in achieving sales and service targets.
- **Demonstrated Success in Outbound Sales**: Proven track record of success in outbound sales roles, particularly in cold calling, with measurable achievements in lead conversion and revenue generation.
- Experience in working with sales conversion targets within a fintech or startup environment.
- An agile and nimble working mindset, adaptable to rapidly changing business conditions, capable of driving results in an evolving setting.

**Competencies**:

- Proven ability to achieve results through sales and operational excellence.
- Strong capacity to influence and manage relationships across multiple stakeholders.
- Leadership qualities, capable of setting a positive example and steering team efforts.

**Benefits**:
At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

- A range of health and wellbeing discounts for gym, nutrition, sporting gear
- Learning and development opportunities to build your skills
- Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
- Monthly in person and virtual social events
- Volunteering leave to support CSR activities
- Plus other perks and benefits (e.g. novated leasing options).

We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.

**Shape the evolution**:
We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more **_here_**