Business Relationship Specialist

**Business Relationship Specialist (CALD)**

**Grade**: Service NSW Grade 7/8
**Location**: Western Sydney & Illawarra region - flexible working options available
**Employment Status**: Full Time Ongoing

**What is the opportunity?**

We are recruiting for a Business Relationship Specialist with comprehensive expertise and knowledge of culturally and linguistically diverse (CALD) business communities to join the Business Customer Service team in Service for Business.

We are a team that supports the businesses of NSW to start, run and grow, and adapt and recover in times of change. We do this by providing businesses with a central place to connect with NSW Government support and services and source the information they need. Our services include in person, over the phone and digital.

**About the role**

In this new and exciting role, you will provide specialist advice, and support the delivery and implementation of culturally informed, effective business engagement strategies by proactively engaging and collaborating with the business community and industry stakeholders across NSW. As part of the role, you will:

- Provide input and insights of the opportunities and challenges faced by culturally and linguistically diverse businesses to support engagement strategies, tasks and projects to ensure customer needs are met.
- Facilitate presentations, workshops and roadshows to a range of key stakeholders and business groups across NSW
- Establish, build and nurture collaborative and engaging relationships through effective communication to ensure customer needs are identified and addressed
- Support optimum customer service, by addressing any complex issues efficiently and effectively.

**Other key tasks**
- Provide specialist advice to support customer outcomes
- Regularly engage with business communities with the aim of processing feedback and impact to identify and address customer’s specific needs
- Conduct presentations, training and information sessions to increase awareness of various specialty business programs, initiatives and services
- Engage with businesses in culturally informed ways to ensure effective and culturally aware participation
- Support the identified specialist area strategy and develop collaborative approaches to policy, project and program delivery with internal and external stakeholders including coordinating workshops, meetings, digital services and other business initiatives to maximise business owners/operators' participation and uptake

**To be successful in this role you will have**:

- The ability to engage with the unique nature of culturally and linguistically diverse communities through empathy and an understanding of the respect of culture
- Patience and the motivation to understand, then seek to serve
- Current driver’s licence and a willingness to travel at short notice including overnight stays when required
- Relevant specialised industry/business qualifications and/or experience
- Experience working with, or owning, small business
- A genuine passion and aptitude for building and maintaining positive relationships with customers and stakeholders
- A keen interest to keep abreast of current challenges to businesses for various industries
- Previous experience in facilitating workshops or presentations will be highly regarded
- Fluent in speaking Arabic is strongly desirable

**About Service NSW**

Service NSW for Business is a division of Service NSW which provides one front door for businesses to access information and support available from the NSW Government. The team's mandate is to help businesses, start, run, grow and adapt. The team provides metropolitan and regional frontline support to businesses and councils across NSW, a suite of digital tools and products and messaging for businesses.

**Remuneration**

Service NSW Grade 7/8 salary package starts from $95,136, plus employer's contribution to superannuation and annual leave loading.

Provide an up-to-date resume that details your experience, and a covering letter that tells us why you think this role is for you.

**Further Information**

**_This recruitment activity will also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months._**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

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