Patient Services Officer

**Monash Surgical Private Hospital**

Monash Surgical Private Hospital is a 28-bed day surgery clinic specialising in gynaecological surgery and IVF treatment with state of the art facilities. It has an established reputation in the community for its high standard of patient care, its commitment to customer service and high levels of staff satisfaction and quality improvement.

**About the Role**

This is an exciting opportunity for an experienced Patient Services Officer to join this friendly, hardworking and supportive team who are capable of multitasking, working in a dynamic and fast-paced environment and put patients at ease upon their arrival to the hospital. We want to ensure that our patients visit to hospital is as pleasant and as comfortable as possible and they receive a high standard of care while attending our hospital.

This is a permanent part-time role working across three to four days per week and in addition, you will work one Saturday per month. A requirement of this role is your ability to work a rotating roster (between the hours of 7am to 5pm from Monday to Friday and 7am to 4pm on Saturday) as well as covering colleagues shifts when they are on leave.

**Responsibilities of the Role**
- Contacting patients the day before admission regarding theatre times, hospital costs and admission checklist
- Preparing patient histories for the next theatre lists and ensuring the list is entered into the system and written up in the manual diary
- Finalising the theatre list and liaising with the doctors’ rooms if need be
- Completing health fund eligibility checks and contacting the funds if required
- Complying with COVID-19 policy and procedures relating to patient pre-admission screening and COVID testing, patient screening on the day of admission and PPE requirements
- Greeting patients upon arrival and admitting patients for their procedure ensuring all paperwork is completed accurately and applicable payments are processed
- Ensuring accurate and timely data entry into the patient management system (Medical Wizard)
- Completing the patient discharge information on the system and generating the invoice and claim form if insured
- Reception duties including answering the telephone and attending to any queries that are directed to patient services

**About You**
- Previous experience working as a Receptionist/Patient Services Officer in a hospital would be advantageous
- Ideally you will have working an a Day Surgery Clinic with multiple theatre lists on the one day
- A strong knowledge of health fund arrangements would be highly desirable
- Professional presentation with a strong focus on providing excellent customer service to the patients, their families, staff and doctors
- Excellent communication skills coupled with an outstanding telephone manner
- Advanced prioritising, organisational and time management skills
- Strong administrative skills and proficiency in MS Office is essential, as is the ability to learn new systems and packages
- Extremely accurate, strong attention to detail and the ability to pick up any errors immediately
- Ability to work autonomously in a self-directed environment as well as being a great team player
- Enthusiastic, friendly, approachable and a positive ‘can-do attitude

**Benefits of the role**
- Being part of a supportive and collaborative team
- Flexible and rotating roster
- Free onsite carparking available
- Shifts worked on a Saturday and Public Holiday attract a penalty rate
- Business closure over the Christmas period for three weeks