Patient Liaison Officer

1 week ago


Clayton, Australia Monash Health Full time

Job Requisition ID: 2862- Legal Entity: Monash Health- Location: Clayton, VIC, AU, 3168- Employment Type: Full Time- Posting Date: 13 Nov 2024

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**About the Role**
- Speak with patients and their families regarding their election choices and completing appropriate paperwork (Private, TAC, WorkCover, Medicare Ineligible, Veteran Affairs)
- Perform private health eligibility checks
- Liaise with clinical staff for information on a patients status as well as completion of required certificates
- Ensure all paperwork is completed correctly and submitted to Revenue Services in a timely manner
- Update iPM, EMR and PBRC with up-to-date information as needed

**About Us**

The Patient Liaison Officers (PLO) are part of Revenue Services in the Finance department and work across the 6 major campuses. This is an on-site role requiring effective communication with patients, families, clinicians, insurers and colleagues. The Patient Liaison team work across all 7 days as needed at each site.

**About You**
- Experience in a customer service role or a similar field, and the ability to strike up a conversation with anyone.
- Strong verbal, written, and interpersonal skills are required, including the ability to report and present information effectively.
- You should also be able to demonstrate the ability to work both independently and as part of a team, prioritize tasks, and meet deadlines.

For a confidential discussion and to explore the opportunity further,** **please call Tahnee on (03) 9594 6441 (Monday & Tuesday).

**PLO Position Description can be **found here**

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close 11th December, 2024.



  • Clayton, Australia fibreHR Full time

    **Monash Surgical Private Hospital** Monash Surgical Private Hospital is a 28-bed day surgery clinic specialising in gynaecological surgery and IVF treatment with state of the art facilities. It has an established reputation in the community for its high standard of patient care, its commitment to customer service and high levels of staff satisfaction and...


  • Clayton, Australia Monash Health Full time

    Job Requisition ID: 4258 - Legal Entity: Monash Health - Location: Clayton, VIC, AU, 3168 - Employment Type: Part Time Fixed Term - Posting Date: 23 May 2025 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe,...

  • Office Coordinator

    6 days ago


    Clayton, Australia Monash Health Full time

    Reference Number - 65167 - Employment Type - Full Time Ongoing - Entity - Monash Health - Department - Cardiothoracic Surgery - Location - Monash Medical Centre Clayton, Victorian Heart Hospital - Position Summary - Play key role in ensuring smooth running of our Cardiothoracic Services - Administrative Support across our Cardiothoracic Services - Ongoing...


  • Clayton, Australia Monash Health Full time

    Job Requisition ID: 3168- Legal Entity: Monash Health- Location: Clayton, VIC, AU, 3168- Employment Type: Part Time Fixed Term- Posting Date: 5 Dec 2024 **Monash Health is a great place to work** To learn more about our organisation visit **monashhealth.org**. To see first-hand what our colleagues think about working here, take a look at the following...


  • Clayton, Australia Monash Health Full time

    Job Requisition ID: 5727 - Legal Entity: Monash Health - Location: Clayton, VIC, AU, 3168 - Employment Type: Full Time - Posting Date: 11 Sept 2025 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe,...


  • Clayton, Australia Monash Health Full time

    Job Requisition ID: 3523 - Legal Entity: Monash Health - Location: Clayton, VIC, AU, 3168 - Employment Type: Full Time - Posting Date: 3 Feb 2025 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality...


  • Clayton, Australia Clayton Serviced Apartments Full time

    Are you a friendly, customer focused and experienced Hotel Front Office Receptionist looking to expand your skills and experience? Do you want to get out of the CBD but still be close enough to enjoy all the services, amenities and conveniences of inner city living? An exciting opportunity exists at our property, Clayton Serviced Apartments located just...


  • Clayton, Australia Monash Health Full time

    Job Requisition ID: 3096- Legal Entity: Monash Health- Location: Clayton, VIC, AU, 3168- Employment Type: Full Time and / or Part Time- Posting Date: 8 Dec 2024 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided...

  • Office Manager

    2 weeks ago


    Clayton, Australia ProtonIntel Full time

    **Office Manager** Proton Intelligence At ProtonIntel, we are building the first real-time, continuous potassium monitoring wearable, allowing clinicians to treat and manage kidney disease patients more safely and precisely. Life-saving treatments that cannot be deployed when patients have dangerous K+ levels today will be unlocked for safe and optimal...


  • Clayton, Australia Monash Health Full time

    Job Requisition ID: 4677 - Legal Entity: Monash Health - Location: Clayton, VIC, AU, 3168 - Employment Type: Casual - Posting Date: 27 May 2025 **About Monash Health** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for...