Administration Officer

**Introduction**:
About St Basil’s Homes
St. Basil’s Homes is an activity of the Greek Orthodox Archdiocese of Australia and was established specifically to provide care and lifestyle options to ageing Australians. We have 4 locations across Sydney: Kogarah, Lakemba, Miranda and Randwick as well as a community care program across the Sydney metropolitan suburbs.
At St. Basil’s, we think of our consumers as our family. We foster a culture of inclusion and respect and take great pride in delivering person centred care to our consumers through lifestyle quality and choice, accommodation, and clinical and nursing services. Our services include Residential Aged Care, Home and Community Services and Retirement Villages.
**Description**:
We are currently looking to fill 2 vacant positions within our incredibly supportive Administration Team:
Administration Officer - Roving - this role will be required to work across our four locations - Lakemba, Kogarah, Miranda and Randwick
Administration/Rostering Officer - Kogarah
**About the position**:
Administration Officer (Roving)
- Full time
- Work in a very supportive team with recognition for performance
- Opportunity to increase home pay with NFP salary packaging

Our administration team work closely together, go above and beyond and celebrate success. For this role you need:

- a passion for everything administration
- exceptional customer service
- love working with people in a team environment

We have 2 positions which we are filling, with one being a roving role where you will work across all of our four sites, where you will learn a lot and be able to contribute to our processes and admin outcomes, the second one is located at our Kogarah Home where you will be providing similar duties as the Roving position but as Kogarah is our smaller home you will also be coordinating with support from the Rostering Team Leader the roster for this home.
This role offers a wide variety of experiences and opportunities for a person who wants to deliver great administration support and likes to support the running of an office.
You will be responsible for covering all areas of administration and you will love to multi-task and think ahead. You'll be proactive, big on customer service and enjoy being part of a team environment. You will be the first point of contact for our valued residents and their representatives both in person and over the telephone.
**You will be responsible for**:

- Being the first point of contact for prospective residents, representatives and health professionals, responsible for their experience with St Basil's.
- Coordinate pre-admission processes including tours and follow up communications.
- Responding and directing all telephone and over-the-counter enquiries in a professional and courteous manner.
- Manage admin enquiries from management, staff, residents & their families, volunteers and clients ensuring that issues are appropriately and efficiently redirected as appropriate.
- Coordinating and managing on a day to day basis the roster for our home which includes shift allocation, timesheet management and submission on a fortnightly basis.
- Look after data entry and filing.
- Computer literacy with MS Office, MS Teams including CRM systems.
- provide administrative support to the facility team in relation to their day today operational activities as required.
- Take and distribute agendas, minute taking and issuing of minutes.
- Maintain office supplies and conduct inventory analysis monthly.
- Administer accounts processes, including preparation of all cheque requisitions, supplier invoices and receipts, and supplier payment lists.

**To succeed in this role, you will have**:

- Previous administration and customer service experience, preferably in an aged care setting.
- Strong organisational and multitasking skills
- Demonstrated competence in word processing, data entry and filing.
- Demonstrated problem solving, prioritisation.
- Excellent communication and interpersonal skill to liaise confidently with residents, families and clinical teams.
- Previous experience with rostering would be highly beneficial.
- Ability to work collaboratively within a team, as well as the confidence to work independently.
- Willing to travel and hold a clear driving licence.

**Please know that employment with St Basil’s Home requires**:

- NDIS Worker Check
- NDIS Worker Orientation Module - ‘Quality, Safety & You’
- Reference Checks
- Pre-Employment Medical Check
- A current Australian driver's licence

Don’t miss out on this great opportunity to work within a supportive team in a caring environment where you can make a genuine difference.