Crisis Manager

1 week ago

Sydney, Australia Amazon Corporate Services Pty Full time

Bachelor's Degree in business or related field.
- 7+ years' experience implementing and managing crisis management or business continuity programs.
- Ability to travel internationally.

Job summary
Amazon is committed to the highest standards, both in business operations and employee safety and training, to provide customers with unparalleled value and quality of service. We continually strive to ensure that incidents or potential crisis events are avoided. However, no matter how thorough our preventative practices are, certain crisis situations can and do occur. While not every crisis may pose a threat to people or property, a crisis can disrupt our business for an extended period of time and harm our valuable company reputation.

While the location noted is Singapore, this role can be based in an APAC region, in proximity to an Amazon Corporate location. This role reports to the Global Lead
- Corporate Crisis Manager.

**Specific responsibilities include**:

- Develop and administer crisis management planning.
- Work with Business Leaders and the Crisis Management team (comprised of both response and corporate support groups) across the country to coordinate and implement the crisis management capability.
- Implement command, control, communication and situational awareness processes during crisis management response.
- Deliver interactive, immersive and realistic briefings, training and exercising to develop, rehearse and test crisis response capability.
- Maintain the database of crisis management plans and associated documentation.
- Maintain partnerships with key stakeholders, critical business partners and vendors.
- Experience in leading and managing global teams.10+ years' experience implementing and managing crisis, business continuity or risk management programs.
- Experience in managing response to significant disruptive events within the region.
- Proven track record of sound decision making, taking ownership, and delivering results in a leadership role.
- Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency.
- Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
- Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making.
- Demonstrated ability to meet deadlines while managing multiple complex projects.
- Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other crisis, emergency, or business continuity professional certification.

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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