Overnight Team Leader, Crisis Support

Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifeline's services in geographical areas where they do not currently exist.

LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne and Central Australia. Our specialised and targeted services operate nationally via a telehealth model.

About the Position

Are you a steady, capable leader who thrives in high-pressure environments and knows how to bring out the best in others—day or night? We're looking for an experienced and confident Team Leader to support our crisis support workforce, with a focus on overnight operations and seamless support across 24/7 shifts.

In this role, you'll provide leadership and guidance to an established team of crisis support workers, ensuring they feel supported, safe, and equipped to deliver high-quality services, especially during critical overnight hours when leadership presence matters most. You'll foster a calm, responsive environment and be the go-to person for decision-making, issue escalation, and wellbeing support across shifts.

You'll bring strong leadership experience, with the ability to assess risk, make clear decisions under pressure, and lead structured debriefs to support the emotional and professional wellbeing of your team. This role requires a solid understanding of crisis support or related human services, and the ability to build trusted, collaborative relationships with internal stakeholders and colleagues across all levels.

Flexibility is key—you'll need to be available for a rotating 9-day fortnightly roster that includes overnight, evening, and some daytime shifts to ensure consistent leadership and support across the week.  This will include up to 3 overnight shifts per fortnight (10-6AM), business hours alternative days.

If you're passionate about supporting frontline teams, leading with confidence, and playing a vital role in a 24/7 crisis support environment—we'd love to hear from you.

To be successful in this position you will have:

• Minimum 3 years in a leadership role within crisis support, mental health, or related human services fields.

• Demonstrated high level of professional ability, with the capacity to lead calmly and constructively in emergency and high-pressure situations.

• Proven competency in crisis support, with well-developed leadership and communication skills to lead and influence others effectively.

• Demonstrated ability to build and maintain strong, collaborative relationships with internal and external stakeholders to support service delivery, operational goals, and continuous improvement.

• Sound judgment and leadership in conducting risk assessments, evaluating situations, minimising risk, and making informed decisions under pressure.

• Competent in using computers and digital systems, including email, internet browsers, data entry platforms, and client management systems.

• Skilled in leading structured debriefings, supporting the emotional and professional well-being of team members.

• Ability to deliver timely, respectful, and constructive feedback to enhance individual and team performance.

• Ability to manage a remote workforce across a 24/7 roster

As a Not for Profit (NFP) organisation, we will offer:

•    The opportunity to make this role your own – we love creativity and passion

•    9-day fortnight | Up to 3 overnight shifts per fortnight (10-6AM), business hours alternative days

•    Knowledge that you will be part of a team helping to make a difference to your community.

Sound interesting…we would love to hear from you Applications close on Sunday 28th September 2025.

Candidates wishing to apply for this position should provide a current resume and cover letter outlining their ability to meet the position requirements.

The successful candidate may be required to satisfactorily undergo a pre-employment Medical Assessment (where applicable) and agree to a Working with Children Check and National Criminal History Record Check.

Only shortlisted candidates will be contacted. Interviews will be scheduled on a rolling basis as applications are received.