Financial Assistance

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Macquarie Bank (not for Hatch)**

Hatch is supporting Macquarie Bank to find a great Financial Assistance (Hardship) Consultant to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Macquarie Bank.

**About the role at Macquarie Bank**

As the Financial Assistance Consultant, you will be a self-motivated individual, who is an effective communicator able to empathise and understand customers changes in circumstance, whilst providing solutions that support the customer in alignment with organisational policies and procedures.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Macquarie Bank.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $85,000.00 per year

Work Location: In person

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