Customer Service Manager Job

2 weeks ago

Melbourne, Australia Arkema Full time

Are you a dynamic and driven team player with a passion for building strong relationships and solving problems?

We are thrilled to invite you to join our team as a Customer Service Manager.
- About Us:
As a global leader in our field, we are committed to developing products that set new benchmarks in the industry.

We are proud to cultivate a vibrant and inclusive workplace where innovation and teamwork flourish.

Join us to be part of a progressive company that prioritises your development and empowers you to make an impact.

We are offering exciting opportunities to engage in projects to collaboratively shape the future of the work we do.

Role Overview:
As our Customer Service Manager, you will be responsible to ensure seamless operation of order fulfilment and customer satisfaction.

You’ll work closely with a supportive team and collaborate with the wider team to ensure that the business objectives are met.

Key Responsibilities:

- Manage on hand stock levels through collaboration with the Inventory team, in accordance with the agreed service level agreements.
- Proactively lead and guide the team to anticipate order fulfillment needs.
- Responsible for meeting the assigned KPIs to ensure excellence in service delivery to customers and stakeholders.
- Work closely with the internal teams to balance customer demand and supply, including provision of timely solutions and addressing customer issues.
- Act as a key stakeholder in Net Promoter Score (NPS) processes, focusing on planning-related issues to improve customer satisfaction and loyalty.
- Ensure customer claims process is handled efficiently and effectively to maintain customer trust and satisfaction.

What We’re Looking For:

- A tertiary degree, APICS certification or ability to demonstrate equitable work experience.
- Deep expertise in customer service role, including sales order management, product export processes and reporting.
- Working knowledge of SAP and EDI.
- Strong interpersonal and communication skills with a talent for building and nurturing stakeholder relationships.
- A strategic thinker with the ability to analyze data trends and adapt strategies accordingly.
- Excellent organizational and project management skills, with attention to detail.
- A proactive and motivated approach, with the ability to work independently as well as part of a collaborative team.
- A passion for creating positive customer experiences and achieving outstanding results.

Why Join Us?
- Inclusive Environment: We value diversity and are dedicated to creating a supportive and inclusive workplace.
- Growth Opportunities: We offer professional development opportunities to help you grow and advance in your career.
- Impactful Work: Be part of a team driving innovation and shaping the future of our industry through our innovative products.
- Supportive Culture: Work in a collaborative and empowering environment where your contributions are recognized and valued.

How to Apply:
If you’re ready to bring your skills and enthusiasm to our team, we’d love to hear from you Please share your best career achievement in your cover letter.
We strive to be an equal opportunity and inclusive employer. We are committed to providing employment opportunities that support you in reaching your full potential.

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