Customer Service Representative

1 day ago

Lytton, Australia Azapak Full time

**About Us**

Established in 2004, Azapak is a dynamic, family-owned business providing packaging solutions to businesses throughout Australia. With over 2000 packaging products in stock, as well as a range of packaging equipment, we truly have packaging covered from A - Z. Renowned for providing exceptional customer experiences, our workplace is one of passionate team members who love what they do and possess “get up and go” to deliver results.

**About the Role**

As a **Customer Service Representative**, you will play a key role in our Customer Service Team supporting our customers with their enquiries and ensuring that our customers always receive the highest level of service.

**Tasks and responsibilities**
- Handling incoming calls and making outbound calls to customers when required
- Processing orders, payments and maintaining order entry accuracy at all times
- Work closely with other teams to ensure our customers are regularly updated on their orders
- Responding quickly, professionally, and accurately to customer inquiries regarding quotes, orders, payments, status, complaints and returns
- Logging details of all customer interactions within the CRM system

**About You**
- Previous experience in Customer service or similar role
- Willingness to provide an exceptional customer experience and learn new skills
- Exceptional communication skills, writing and attention to detail
- Ability to work in a small, tight-knit team and can-do attitude
- Proficient in Microsoft Office and preferable experience in programs such as MYOB, Xero, Exo

**Benefits**
- Competitive salary package
- Paid time off and paid holidays
- Friendly, supportive, and inclusive work environment
- Monthly staff lunch, office snacks & drinks, on-site parking and more

**This is a full time Monday to Friday role is based in Lytton, QLD.**

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