Service Co-ordinator

**Service Coordinator**
- **Join a National not-for-profit organisation**:

- **Permanent Full Time Position**:

- **Location: Sunshine, relocating to Maddingley (Bacchus Marsh) in the near future**

**The Opportunity**

We have a great opportunity for a Full time Client Service Coordinator to join our Aged Care team in Sunshine. This role is a permanent full-time position, Monday - Friday. To meet our client’s needs you will have availability from 9.00am - 5.00pm.

**Key responsibilities**

In this role, you will be responsible for efficient rostering of our direct care Support Workers to ensure continuous high-quality service reaches all our valued clients. Reporting directly to the Team Leader, you will maintain open lines of communication with your immediate team and stakeholders to stay up to date on resource allocation and how it impacts service delivery.

**Key tasks include but not limited to**:

- Schedule and roster direct care Support Workers and balance rosters to ensure quality service provision to clients.
- Analyse support worker availability and shifts allocated to ensure most efficient use of resources.
- Monitor, manage and action notifications received from clients.
- Assist in the onboarding and assessment of new clients, developing care plans in accordance with consumer directed care principles
- Complete client reassessments when indicated
- Advise the Team Leader of any client or care worker issues of concern.
- Support the recruitment and onboarding of new care workers and team members
- Verify and follow-up discrepancies in direct care providers' timesheets.
- Maintain the integrity of data within management systems to ensure accurate rostering and to achieve contractual and accreditation compliance.
- Provide administration support to the Team Leader and team as delegated.
- Support and implement continuous improvement of business processes

**About you**

You are energetic, a team player with the ability to multitask along with excellent computer literacy skills, outstanding communication skills (written and verbal) and have a strong eye for detail. You will also meet the following criteria:

- Previous experience in a rostering/scheduling position is a must
- Excellent interpersonal skills
- Ability to autonomously manage time and organise workload
- An empathetic approach to dealing with the sensitivities of clients and Support Workers scheduling concerns
- Experience working in Aged/Community or Disability Care is advantageous though not essential
- Satisfactory police check (cost covered by Silver Chain)

**Benefits**
- Paid orientation and training
- Salary packaging - up to $18,550 tax free
- To work for a National leader in Health and community care
- In-house health and wellbeing programs
- Collaborative team environment

**About Silver Chain Group**

At Silver Chain Group, we are proud members of the Diversity Council of Australia and our greatest strength is our people. Driven by our values of integrity, respect, trust and compassion, we aspire to create a better home care system for all Australians. With a proud history of more than 125 years, Silver Chain Group is an employer of choice and the leading provider of high-quality health and aged care in the homes and communities of more than 65,000 Western Australians every year. Join our team of more than 4,450 staff, caring for more than 105,000 clients across Australia. We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.