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Commercial Services Product Manager, Apa

2 weeks ago

Sunshine, Australia AGCO Full time

**Commercial Services Product Manager, APA**

**Who We Are Looking For**:
The Commercial Services Specialist, APA role is to implement the deployment, marketing and adoption of AGCO's Commercial Services portfolio across Asia Pacific and Africa regions in alignment with the Global AGCO strategy.

**The primary objectives for this role are**:

- Pro-active management of the adoption & financial performance of AGCO's Services business across the APA region
- APA roll out planning and deployment of Commercial Services offerings
- Co-ordination & delivery of APA retail marketing communications between Aftersales and Wholegoods brand teams.
- Market implementation and communication of new and revised pricing
- Competition monitoring and input / idea generation for new Services developments
- APA Go-To Market roll-out planning and execution
- Continuous performance review plus business development to drive APA adoption
- Coordinate Services training content for APA Dealers and Distributor staff and AGCO commercial field staff
- Services system set-up, maintenance & deployment (Services variant configurations)

**What You Will Do**:
**BUSINESS DEPLOYMENT AND SERVICES ADOPTION PERFORMANCE MANAGEMENT**
- Roll-out plan of Commercial Services programs (APA sub-region scope, brand scope, timings, responsibilities etc.)
- Delivery and implementation of go-to-market Playbook
- Project Management across all Stakeholders for Services Program market roll-outs
- Dealer and AGCO staff training content and co-ordination with Training partners
- Continuous review of adoption across APA region
- Market implementation of new Products or Options
- Co-ordination & delivery of APA retail marketing communications (between Aftersales and Wholegoods teams)

**SYSTEM SET-UP, MAINTENANCE & DEPLOYMENT**
- Price and rule process implementation via SAP Variant Configuration (LO-VC)
- SME input for development teams (define user stories)
- Business acceptance testing
- Rule maintenance and initial set up

**CONTINUOUS PRODUCT ENHANCEMENT**
- Customer and Dealer Feedback Collection and Analysis
- Prioritization of future Services Development Features

**SERVICES REPORTING**
- Report content definition (business requirements)
- Report distribution plus training / adoption
- KPI performance follow-up and improvement

**Project Management**

The role is concentrated around managing projects and the performance of the job holder is measured by the achievement of project milestones. Roles that provide organization-wide functional leadership not necessarily through direct reports, but trough dotted-line reports. Dotted-line reporting can be assessed through the factors such as frequency and nature of the communication, the coordination processes and area of influence.

**Project Management Scope of Impact - **Regional

**Process Management**

**Process Management Scope of Impact**

**Regional - **The process is established and followed by all sites/plants, countries within the region. The process impacts the entire region.

**Strategic Impact or Contribution**

The position's accountability for establishing the strategic vision for the organization, or a part of the organization, and to motivate and persuade others to follow the strategy. The success or lack of success of the strategy sits with the position.

**Strategic Impact or Contribution Level**

**Area**:

- Establishes and is fully accountable for the strategy at the area, department, site, or country level.

**What You Will Bring**:

- Tertiary qualifications in Business Administration, Marketing, Agronomy or Industrial Engineering.
- Sound insights in workshop and agronomic practice
- Proven experience of working in cross functional teams
- Self-motivated with a proven ability to problem solve and meet deadlines
- Strong analytical skills
- Sound understanding of IT systems and corporate IT development processes.
- Confident handling of Office 365 tools and reporting systems such as SAP BI, Cognos, SQL.
- Experience with management reporting programs (e.g. Tableau) and CRM systems (e.g. Salesforce) is an advantage

**A Plus If You Have**:

- Minimum Level of Education Requited for Position: Bachelor’s Degree - Business Administration, Marketing, Agronomy or Industrial Engineering
- Moderate/reasonable Problem Solving Skills - Requires good analytical skills as well as evaluative judgement based on the analysis of factual and qualitive information in complicated or novel situations. Multiple sources of information refer to a diverse range of internal and external sources such as procedures and practices in other areas, team, companies etc. The ability to filter, prioritize, analyze and validate potentially complex and dynamic material.

**Who You Are**:

- Experience with SAP, Salesforce and marketing automation platforms an advantage.
- Experience with Adobe Photoshop, InDesign, Illustrator and Microsoft Office.
- Insightful analytical skills, digitally competent approach with demonstra