Client Liaison Officer

5 days ago

Spring Hill, Australia All Aged Care Full time

**Join All Aged Care in Brisbane as a Client Liaison Officer**

**About Us**

All Aged Care is a dedicated non-profit provider of personalised, in-home aged care services. Our mission is to empower our clients to maintain independence with dignity. We uphold core values of **duty, trust, and respect**, delivering tailored care that meets diverse cultural needs.

**Who We Need**

**Key Responsibilities**
- Act as the first point of contact for new and existing clients, providing **clear and compassionate guidance** throughout the onboarding process.
- Manage client **intake, assessment, and documentation**, ensuring compliance with aged care regulations.
- Coordinate with the **HCP Care Team, Reception, and other stakeholders** to facilitate smooth service delivery.
- Address client inquiries, concerns, and complaints **professionally and efficiently**.
- Maintain accurate client records and databases in accordance with **privacy laws and industry standards**.
- Educate clients and families on their **Home Care Package (HCP) funding and service options**.
- Assist with reports, administrative tasks, and projects as required.
- Work collaboratively with internal teams to enhance service quality and client satisfaction.

**To Be Successful in This Role, You Will Have**:

- Experience in **client liaison, intake, or case management** within aged care, healthcare, or community services.
- A **genuine passion** for supporting older Australians.
- Strong **communication, problem-solving, and organizational skills**.
- Ability to engage with people from **diverse backgrounds and cultures**.
- Proficiency in **MS Word, Excel, and client management systems**.
- Knowledge of **Home Care Packages (HCP) and My Aged Care processes** (highly regarded).
- A **valid Driver’s License** and **full rights to work in Australia**.
- **National Police Check** (or willingness to obtain one).

**Why Join Us?**
- Be part of a **supportive, mission-driven team** that makes a real difference in the lives of elderly clients.
- Enjoy opportunities for **professional growth and career development**.
- Work in a **stable, Monday-Friday role with no shift work**.
- Join a **respected non-profit organisation** committed to quality aged care services.

**Application Process**

If you are passionate about aged care and believe you have the skills and experience for this role, we’d love to hear from you Please submit your **resume and cover letter**, outlining your suitability for the position.

Pay: $70,000.00 - $80,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Application Question(s):

- Have you worked in a role where you were responsible for budget management & forecasting?

**Experience**:

- Client Liaison Officer: 1 year (preferred)
- Administration: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 24/02/2025

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