Spare Parts Interpreter

6 days ago

Fairfield, Australia Komatsu Full time

**The Opportunity**:
An exciting opportunity has arisen_ _for a **Spare**_ _**Parts Interpreter/**_ _**Customer Support Representative** to join our Customer Support Centre at our Head office in Fairfield. This role provides high support to internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries. Other duties include:

- Maintaining a high level of accuracy in part interpretation & order processing.
- Demonstrating an effective use in parts order & supply chain activities
- Establish and maintain effective channels of communication with all stakeholders.
- Cross-training in tasks outside normal duties to cover duties when other team members or branch staff are absent, on leave etc.
- Ensure KPIs are met.
- Provide regular feedback to customers on parts orders, backorders & delivery dates

This role can be part-time (minimum three days per week) or full-time.

**Salary/Wage Band**:$65,000 - $75,000 plus superannuation plus an annual bonus of 5%***

**Roster**: Starting & finishing between 7:30 - 19:30 & a rolling Saturday & public holiday

**Role Located**:Fairfield (Our head office with onsite café)

**Komatsu can provide you with the following**:

- Paid Parental Leave: 12 weeks of paid primary carer parental leave
- Technology: Discounts on Apple, Dell, Lenovo, and Microsoft products
- Financial: Komatsu Employee Referral Program offers a bonus of $5,000 if you successfully refer someone for a role, Income Protection options are available
- Career: recognition and awards, Komatsu is a recognised training organisation (RTO) providing an opportunity to complete recognised Cert III courses
- Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents

**Your Knowledge, Skills, and Abilities**:

- Parts interpreting experience in a high-volume (Essential)
- Able to work flexible roster pattern starting & finishing between 7:30 - 19:30 & a rolling Saturday & public holiday (Essential)
- Well-developed numeracy, written and oral communication skills (Essential)
- Strong problem-solving skills & with and attention to detail (Essential)
- Ability to prioritise competing work tasks (Essential)
- Intermediate computer skills, specifically Microsoft suite (Essential)
- Sound working knowledge of earth-moving equipment and strong mechanical aptitude (Desirable)
- An understanding of parts sales, logistics & supply chain (Desirable)
- Experience in inventory control and warehouse systems (Desirable)

A certificate III in Automotive Sales is highly desirable in this role.
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth._

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