Relationship Support Officer

Relationship Support Officer

**About the role - 1x permanent, full-time position and 2 x full-time, fixed-term contracts based in Adelaide CDB, starting in March, ending 30 June.**

We are seeking a motivated individual who is looking for an opportunity to join the Broker Support team within Lending & Insights. In this role, you will fulfill Third Party (Mortgage Broker) lending servicing activities whilst maintaining a drive to identify areas for improved operational efficiencies. You will work collaboratively with the Lending & Insights Home Loan support teams and other supporting departments to deliver the best outcomes for our members and mortgage brokers.

Your key responsibilities will include:

- Processing loan servicing activities including Virtual Verification of Identity, loan restructures, product renegotiations, fixed rate reviews and membership onboarding
- Providing regular status updates to mortgage brokers within agreed SLA's
- Ensuring delivery of exceptional customer service by developing and maintaining a thorough knowledge of required policies, procedures, and regulatory requirements
- Demonstrating the highest level of personal commitment and ethics while complying with the National Consumer Credit Protection Act
- Maintaining a risk-based approach in all dealings with members and mortgage brokers

We currently have one permanent full-time position, as well as two fixed-term contracts, full-time, up to 4 months in length.

With leadership commitment to your development and succession planning, the Relationship Support Officer role provides a great foundation and pathway to advancing your career within Home Loan support operations. Our Relationship Support Officers often use this role as a stepping stone and pursue opportunities within our Broker Loan Delivery or Home Loan Delivery team who support the home loan Document Preparation and Settlement functions.

**About you**

Your previous work experience will highlight your passion to always deliver excellent experiences for members and/or internal stakeholders. Your solid understanding of Real Estate lending practices along with knowledge of the home loan processes will be key to your success.

Additionally, we seek:

- Well-developed verbal and written communication skills
- Strong team orientation with an ability to work autonomously
- Understanding of the National Consumer Credit Code requirements

**Why you'll love working with us**:
People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

- Flexibility and hybrid working arrangements.
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
- Be recognised for your contributions through our peer-driven recognition program.

**A bit about People First Bank**:
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Job ID 300000075368365