Service Desk Manager
11 hours ago
An exciting oppotunity to work with largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. With more than 4,000 employees in 100+ locations across Australasia & New Zealand.
Key Responsibilities:
- Manage and develop the teams covering service desk and site support ensuring smooth operation of the end user experience and support for the company in accordance with the service level agreed by the business.
- Manage and develop SLA's in alignment with business requirements
- Procurement and asset management of end user devices
- Establishing standards, processes and procedures
- Management of partner & vendor relationships
Skills and Experience:
- Minimum 5 years experience in Technical Management role and minimum 7 years experience in support & delivery.
- Excellent working knowledge of Windows & Active Directory, Office 365 & apps, app deployment, Asset management, Networking, Telephony, troubleshooting skills JIRA service desk and confluence documentation.
- Experienced in managing teams across time zones with Excellent time management skills and ability to plan and prioritise work
- Excellent problem solving skills and ability to think outside the box.
- Strong leadership and decision making capabilities.
What's on Offer:
- Competitive Salary - $110k-$140k+super (flexible for the right person)
- An opportunity to be a part of a rapidly growing copmpany.
If you have previously managed Service Desk Support teams and looking for a new challenge, then click on the APPLY NOW tab and send through an updated copy of your CV.
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