Service Desk Manager

5 days ago

Melbourne, Australia Hawksworth Full time

Recruit & Lead a team of Service Desk Agents to success
- Excellent Culture and work flexibility
- UK client expanding operations into Australia - get in at ground level

Hawksworth Consulting is thrilled to partner with a renowned UK Retail SaaS provider, a trailblazer in the industry for over two decades. Brace yourself for an extraordinary opportunity to join their ranks as a Service Desk Manager, spearheading the establishment of their dynamic Service Desk operations in Melbourne. With a recent major client win in Australia and an impending surge of growth, this is your chance to make an indelible mark on their journey.

You'll be at the forefront of shaping the delivery of our client's Service Desk operations in Australia, providing unparalleled technical support for their customers' software, hardware, and database quandaries. Guided by their customer-centric ethos, our client demands nothing less than excellence, and they need a seasoned Service Desk Manager on the ground in Australia to make it happen.

But that's not all. We're talking about a competitive salary, coupled with a generous 25 days of leave per year. And here's the cherry on top - the potential to spread your wings and travel overseas, exploring new horizons and expanding your professional repertoire.

**Requirements**:

- Working experience within the Retail or SaaS sector would be ideal.
- Minimum of 3 - 5 years’ experience working in a Service Desk IT Leadership role.
- Experience building and managing a service desk team.
- Knowledge of supporting Microsoft Windows operating systems, general networking and communications, computer hardware and associated peripherals
- Have strong customer service skills and customer empathy, to provide excellence in support delivery
- Skilled in MySQL, SOAP API, Web skills and techniques
- Analytical skills including analysis of data to drive improvements against KPIs
- To be flexible to work out of hours (as and when required)
- Have excellent written and verbal communication skills

You will be working with a company known for a good culture, unrivalled flexibility, competitive salary and have the opportunity to work within a great team.

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