Continuous Improvement Lead

**Sydney (also open to Newcastle and Paramatta as a location)**
- **Facilitate research and design to enable continuous improvement of core business capabilities that support the achievement of icare’s business objectives.**:

- **icare day - access to an extra day’s leave**
- **Hybrid working environment, offering attractive renumeration**

**About the Role**

Lead the Continuous Improvement partnership team within icare’s Lifetime Schemes business unit, overseeing the identification of business improvement opportunities available through process re-engineering, technology or transformation and develop initiatives that deliver the best value proposition for icare.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Continuous Improvement Lead** you will:

- Lead a high-performing team within Lifetime Schemes’ Business Improvement function
- Partner with business stakeholders to develop, prioritise and implement the continuous improvement roadmap.
- Represent business requirements to technical delivery partners.
- Provide advice to senior stakeholders to enable effective decision making regarding investment in technology and transformation capabilities.
- Analyse and report on icare’s performance and provide high level reporting to support planned initiatives.
- Provide independent and high-level advice and analysis to senior leaders on opportunities for process re-engineering.
- Facilitate transformation through the provision of well-researched analysis and information to the business and by ensuring that the requirements for change are clearly identified.
- Research, develop and implement clear and measurable programs of work that support and enhance the changes of the business.

**Skills & Experience**
- Good understanding of Business Partnering and continuous delivery.
- Relevant tertiary education, or equivalent knowledge and skills acquired through extensive practical experience.
- Highly developed quantitative and qualitative analytical skills.
- Good relationship management skills and the ability to influence senior stakeholders.
- A broad range of experience in business analysis, preferably within the Insurance/Financial services industry.
- Demonstrated understanding of long tail claims management.
- A broad knowledge of highly integrated technology solution

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.