Continuous Improvement Specialist

**Continuous Improvement Specialist, Ongoing opportunity, based in Sydney CBD**

***The Department of Customer Service is a service provider, regulator, and central agency of government. We are transforming the way we do business to help make NSW great.
- Fantastic ongoing clerk grade 9/10 opportunity.
- Salary range: $120,859 - $133,183+ super, commensurate with experience.
- Based in Sydney CBD - we celebrate diversity and embrace flexible working - talk to us about what flexibility can look like for you.

An opportunity has become available for an experienced Continuous Improvement Trainer and Coach to join our Continuous Improvement team.

The Continuous Improvement Trainer and Coach is responsible for training, facilitating, coaching, promoting, and building continuous improvement culture, lean ways of working to support teams with the improvement projects from initiation to execution using the continuous improvement framework, to meet organisational objectives. This also includes training and coaching employees at all levels on lean principles and methodologies, implementing lean processes, and establishing a culture that supports and values continuous improvement efforts.

**Responsibilities**:

- Conduct Training Sessions: Develop and deliver training programs on continuous improvement methodologies such as Continuous Improvement, Business Process Management, Lean, Six Sigma, and other process improvement techniques.
- Create Training Materials: Design and produce training materials, including presentations, manuals, and online resources.
- Team Coaching: Facilitate team-based improvement projects, guiding teams through the process improvement cycle.
- Facilitate Workshops: Organize, Facilitate, and lead workshops and Kaizen events to identify and implement process improvements (Face to Face and Virtual sessions)
- Problem Solving Sessions: Facilitate problem-solving sessions to address specific challenges and develop solutions.
- Monitor and Evaluate: Track the progress of improvement initiatives.
- Report Results: Prepare reports and presentations to communicate the outcomes of improvement efforts to stakeholders.

**A little bit about you**:
To be successful in this role you will have (most, if not all) the following:

- Experience in previous Continuous Improvement training, coaching and facilitation role.
- Enjoy training people on CI tools and techniques using a structured methodology.
- Demonstrated knowledge and understanding of continuous improvement and lean related frameworks and methodologies.
- Ability to communicate with all levels within the organization.
- Excellent written and oral communication skills
- Demonstrated experience in coaching employees and teams on continuous improvement and lean tools and methodologies.
- Extensive experience in stakeholder engagement, negotiation, presentation and influencing skills to deliver the outcomes via others.
- Experience in building Continuous Improvement training materials, toolkit, and playbook.
- Experience in project management framework and agile ways of working.
- Knowledge of Change management framework
- LSS Green or Black Belt certification.
- Good facilitation skills

**Benefits of working with DCS**:
DCS is a great place to work, and it’s not just us saying that

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
- State of the art offices across NSW (if you’re into that sort of thing)
- 35-hours work week
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available - including Flex Leave and Paid Parental Leave

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

**To start your journey towards joining us,** please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

Salary Grade 9/10, with the base salary for this role starting at $120859 base plus superannuation

**Closing Date: 10am Thursday 26th September**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and em