Technical Account Manager
3 days ago
Our client is a leader in providing expert solutions and services in visual communications and collaboration. A service driven organisation leading the market in mainstream IP voice communications, currently delivering rich “video” media communications and visual networking technologies to Tier One clients. As innovators with increasing demand, their technical expertise has ensured they continue to lead the way in managed services.
**_You will be responsible for:_**- Perform first level investigation of faults and provide resolution- Provide quality service to customers ensuring that cases are documented to expected Quality levels.- Liaise with Engineering staff to ensure service to customers is within set service level agreements.- Follow-up fault and request calls to ensure they have been completed to the customer’s satisfaction- Establish and build relationships with customers to facilitate optimal use of our client’s Support Services
**_Your skills & experience will be:_**- Minimum 2yrs Helpdesk experience particularly within a Managed Services environment- Experience in Visual communications (IP video conferencing, 3G video, IP streaming media and digital signage) and Collaboration (VoIP solution integration, messaging solutions, scheduling, web and data collaboration and integration)- Excellent communication skills is essential as well as the ability to build strong rapport- Ability to multi task and cope well in a demanding environment- Formal IT qualifications (TAFE, Degree or Industry certifications)
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Technical Account Manager
3 days ago
Sydney, Australia Technology People Australia Full time**Introducing the Crucial Technical Account Manager. As the customer advocate, you'll provide top-tier technical support to our key clients. As their go-to contact, you'll expertly handle escalations, tackle customer issues promptly, and collaborate closely on our client's Markets and infrastructure matters.** **Additionally, your involvement in release...
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Technical Account Manager
1 week ago
Sydney, Australia Varonis Full time**Technical Account Manager** The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of...
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Technical Account Manager
2 weeks ago
Sydney, New South Wales, Australia Generation-e Full time $80,000 - $120,000 per yearAbout the roleAs a Technical Account Manager - UC & CX at Generation-e, you will be responsible for providing strategic account management for our Unified Communications (UC) and Customer Experience (CX) clients. This is a full-time role based in our Sydney CBD office, but we encourage a flexible, hybrid working model that caters to both in-office and remote...
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Technical Account Manager
1 week ago
Sydney, Australia Fortinet Full time**Technical Account Manager** As a member of the Technical Account Support Team, you will use your deep understanding of network/security architectures and general knowledge about the current trends in the market to help promote product quality, while providing best in class solutions. You will work with research and development groups, sales teams and...
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Technical Accounting Manager
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Sydney, New South Wales, Australia OFX Full time $120,000 - $180,000 per yearJob DescriptionOFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....
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Technical Account Manager
7 days ago
Sydney, Australia KX Full time**About KX**: Our mission is to accelerate data and AI-driven innovation with high-performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing...
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Technical Account Manager
1 week ago
Sydney, Australia Stripe Full timeTechnical Account Manager **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet,...
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Technical Account Manager
1 week ago
Sydney, New South Wales, Australia Kaseya Full time $104,000 - $130,878 per yearAt Kaseya, we power IT. With over 50 SaaS products in our portfolio, we enable our partners to deliver best-in-class IT services across the globe. Our solutions span Business Admin, Endpoint Management, Security, and Backup & Continuity, helping MSPs and IT teams work smarter, faster, and more securely.We're looking for a Technical Account Manager (TAM) to...
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Technical Account Manager
2 weeks ago
Sydney, Australia Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Technical Account Manager
2 weeks ago
Sydney, New South Wales, Australia Fortinet Full timeLocation: Australia (Sydney)Would you like to join the global leader and innovator in broad range of network security solutions to help the strategic customers and optimise their customer experience? We are expanding our Advanced Support (AS) team in APAC and seeking a talented Technical Account Manager (TAM) to join us in delivering exceptional service and...
