Customer Service Manager

Permanent role within a dynamic customer service team
- Unique products and services with a global reputation and footprint
- Rare opportunity to join an iconic WA organisation

**ABOUT US**

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale.

Situated in East Perth for more than 123 years, The Perth Mint is not only a top-ranking tourist destination but is an award-winning exporter and key player in the precious metals markets around the world. Our reputation is built on the outstanding quality of our products supported by exceptional customer service.

The Perth Mint provides an energetic and dynamic work environment and is dedicated to delivering the highest level of customer service to our diverse customer base.

Here at The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matter, striking the right work-life balance with compassionate team benefits.

**ABOUT YOU**

As an experienced Customer Service Manager, you will lead the wholesale and retail customer service function to provide an efficient and effective service to our stakeholders.

Manage inventory in secured storage facilities in US, Frankfurt and Singapore.

**Your role as a Customer Service Manager**:

- Develop, review, report and manage the annual budgets for the business area.
- Ensure orders are processed efficiently and accurately and payment is received before products are shipped.
- Set up of customers in Axapta; ensuring that an Agreement is in place, and the verification and approval compliance with AML/CTF.
- Supervise, train and develop the team.
- Sign off on all items set up in Axapta and ensure that all trade agreements set up in Axapta are approved.
- Develop, implement, maintain and continuously improve procedures and processes to improve customer experience.
- Approve all wholesale and retail sales orders in Axapta.
- Monitor daily inventory value to ensure it is within the insurance limit and arrange stock replenishments.
- Authorise and manage the release of products to customers.
- Reconcile monthly the inventory against Axapta’s overseas secured storage facilities.
- Sign off all storage invoices for payment.
- Generate monthly sales stats report.
- Ensure any reporting employees or contractors, as far as is practicable, are not exposed to hazards either physical or psychological, while working.

**We would love to hear from people with**:

- Extensive experience in customer service or retail.
- Demonstrated leadership experience.
- Strong communication and relationship building skills, with a collaborative team centric approach
- Strong problem-solving skills and sound judgement, including during times of pressure
- Ability to use data analytics and reporting on key performance indicators

**We have some amazing benefits**:

- Flexible work including purchased leave, leave at half pay and access to pro-rata long service leave
- Paid and unpaid parental leave
- Training and development
- Competitive salaries and employee discounts
- Charity and volunteer initiatives
- Income protection after an accident or illness
- Health and wellness programs, including an Employee Assistance Program
- Salary sacrifice - superannuation contributions.

**_
Our Commitment to Inclusion:_**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

To learn more about our diversity and inclusion initiatives please visit our website.