Client Services Coordinator

Number of Positions Available:

1

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- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters

The Client Services Coordinator is a member of the leadership team that covers sites across Bass Coast and South Gippsland. The position will lead a team of case managers to deliver high quality services to young people aged 16-25 and will be involved in writing funding body reports and ensuring required aims and outcomes of programs are being met. You will work in conjunction with broader management teams to ensure all practice across Youth Services sites is consistent with the Psychologically Informed Environment framework.

The role you could play
- Provide client-focused supervision/coaching/training and support to case management staff to ensure high quality service delivery.
- Ensure that all components of youth service’s programs are consistent with the Journey to Independence model and the Psychologically Informed Environment (PIE) practice framework.
- Be responsible for providing daily leadership and coordination of services delivered in Youth Services and ensure the integration of work completed by the case managers.
- Oversee the administration of resources including material aid and brokerage support provided to clients accessing the program.
- Develop and maintain productive and collaborative partnerships with community and agency partners.
- Work closely with State Practice lead, national specialists and Peninsula leadership in relation embedding the Youth Services Model of Care and related practice manuals
- Maintain active involvement/engagement in the local Area Leadership Team (ALT) to ensure collaboration with other TSA mission expressions and development of Local Mission Plans (LMP).

This is a permanent full time based in Leongatha. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award, Level 6.

As a Client Services Coordinator at the Salvos you will enjoy:

- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Flexible working conditions
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution

What we’re looking for
- A minimum degree qualification in social work, social sciences or related field is required.
- Demonstrated experience in the management and leadership of staff.
- Knowledge and experience in staff supervision.
- Experience and competency in delivering case management practice within a homeless service setting.
- Well-written verbal and IT communication skills.
- Excellent organisation and administrative skills with capacity to balance workload, determine priorities and meet deadlines while also managing the needs of client crisis assistance requirements
- A current VIC Drivers Licence
- Valid VIC Employee Working with Children Check
- Ability to provide proof of Eligibility to Work in Australia

Enquiries only

Robert Forbes at

About The Salvation Army Youth Service

The Salvation Army Youth Services offer an integrated suite of programs engaging with young people across Australia. Our services create intentional avenues for young people to explore opportunities, build support networks, and access, participate and contribute to their communities. Youth services provide a diverse range of programs which include housing and homelessness, driver training, education, employment and training, AOD support, social and community activities, specialist therapeutic responses and youth justice programs.
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the success