Customer Service Support Officer

5 days ago

Leongatha, Australia South Gippsland Shire Council Full time

**Job No**:SGSC786**

**Location**:Leongatha***:
**ABOUT US**:
South Gippsland Shire Council offers a friendly and professional workplace with values based leadership.
We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community.

Our region provides a perfect blend of coast and country. Enjoy green rolling hills, wind-swept beaches and the world-famous Wilsons Prom, right on your doorstep.

Our values - Accountability, Customer Focus and Excellence - are present in everything we do and how we do it. We seek like-minded colleagues to join our team who are committed to these values and culture.

**ABOUT THE ROLE**:

- Start a rewarding career in Local Government
- Full time position including time to study for a Certificate IV in Business
- Up to $30 per hour
- Increases to an ongoing position when qualified

Kick start your career and gain a qualification in this entry level position with South Gippsland Shire Council. Starting at a Band 2 while training for your Certificate IV in Business, upon completion you will be a fully qualified Band 4 Customer Service Officer. Work towards this ongoing position to open up a variety of pathways that Local Government can offer.

In this role you will be part of the highly motivated and supportive Customer Experience team. You will be guided to learn the key responsibilities of this role, including:

- Delivering quality and professional customer service.
- Providing relevant information regarding Council activities and services.
- Proactively communicate with our customers, primarily in relation to their requests, feedback and concerns.
- Maintain and update relevant customer service data bases.

**ABOUT YOU**:
To be successful in this role you will:

- Be able to complete a TAFE level Certificate.
- Have enthusiasm for self-development and desire to use this opportunity to enhance career prospects.
- Have an interest in customer service.
- Be computer literate with good attention to detail.
- Have good written, verbal and interpersonal communication skills.

**WHY YOU'LL LOVE WORKING WITH US**:

- Work-life balance with flexible working arrangements
- Rostered Days Off offered for full time roles
- Ongoing training and professional development opportunities
- South Gippsland is an organisation that is committed to Diversity, Equity and Inclusion. We offer flexibility and a welcoming work environment
- Enjoy a variety of changing health and well-being programs and initiatives including flu vaccinations and health checks, discounted gym memberships and Social Club
- Diverse range of exciting career paths in full time, part time or casual positions
- Mentoring, coaching and secondments
- Access to 24/7 Employee Assistance Program
- Opportunity to purchase additional leave
- Annual Enterprise Agreement salary increments

**NEXT STEPS**:
Enquiries to: Shandal Nelson, Coordinator Customer Experience on 03 5662 9200

**Applications close Midnight Sunday 8 June 2025.**:

- Please be advised any representation via an agency will not be considered. Agencies - no need to contact us, we've got this one._

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