Customer Service Support Officer

5 days ago

Leongatha, Australia South Gippsland Shire Council Full time

**Job No**:SGSC786**

**Location**:Leongatha***:
**ABOUT US**:
South Gippsland Shire Council offers a friendly and professional workplace with values based leadership.
We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community.

Our region provides a perfect blend of coast and country. Enjoy green rolling hills, wind-swept beaches and the world-famous Wilsons Prom, right on your doorstep.

Our values - Accountability, Customer Focus and Excellence - are present in everything we do and how we do it. We seek like-minded colleagues to join our team who are committed to these values and culture.

**ABOUT THE ROLE**:

- Start a rewarding career in Local Government
- Full time position including time to study for a Certificate IV in Business
- Up to $30 per hour
- Increases to an ongoing position when qualified

Kick start your career and gain a qualification in this entry level position with South Gippsland Shire Council. Starting at a Band 2 while training for your Certificate IV in Business, upon completion you will be a fully qualified Band 4 Customer Service Officer. Work towards this ongoing position to open up a variety of pathways that Local Government can offer.

In this role you will be part of the highly motivated and supportive Customer Experience team. You will be guided to learn the key responsibilities of this role, including:

- Delivering quality and professional customer service.
- Providing relevant information regarding Council activities and services.
- Proactively communicate with our customers, primarily in relation to their requests, feedback and concerns.
- Maintain and update relevant customer service data bases.

**ABOUT YOU**:
To be successful in this role you will:

- Be able to complete a TAFE level Certificate.
- Have enthusiasm for self-development and desire to use this opportunity to enhance career prospects.
- Have an interest in customer service.
- Be computer literate with good attention to detail.
- Have good written, verbal and interpersonal communication skills.

**WHY YOU'LL LOVE WORKING WITH US**:

- Work-life balance with flexible working arrangements
- Rostered Days Off offered for full time roles
- Ongoing training and professional development opportunities
- South Gippsland is an organisation that is committed to Diversity, Equity and Inclusion. We offer flexibility and a welcoming work environment
- Enjoy a variety of changing health and well-being programs and initiatives including flu vaccinations and health checks, discounted gym memberships and Social Club
- Diverse range of exciting career paths in full time, part time or casual positions
- Mentoring, coaching and secondments
- Access to 24/7 Employee Assistance Program
- Opportunity to purchase additional leave
- Annual Enterprise Agreement salary increments

**NEXT STEPS**:
Enquiries to: Shandal Nelson, Coordinator Customer Experience on 03 5662 9200

**Applications close Midnight Sunday 8 June 2025.**:

- Please be advised any representation via an agency will not be considered. Agencies - no need to contact us, we've got this one._

  • Retail Customer Service Officer

    1 week ago

    Leongatha, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Administration & Customer Service Officers - Casual Pool

    1 day ago

    Leongatha, Australia South Gippsland Shire Council Full time

    **Job No**:SGSC812** **Location**:Leongatha***: **ABOUT US**: South Gippsland Shire Council offers a friendly and professional workplace with values based leadership. We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community. Our region provides a perfect blend of coast and country. Enjoy green...

  • Administration & Customer Service Officers - Casual Pool

    2 weeks ago

    Leongatha, Australia South Gippsland Shire Council Full time $72,000 - $96,000 per year

    Job No: SGSC812 Location: LeongathaABOUT USSouth Gippsland Shire Council offers a friendly and professional workplace with values based leadership.We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community.Our region provides a perfect blend of coast and country. Enjoy green rolling hills,...

  • Executive Support Officer

    5 days ago

    Leongatha, Australia South Gippsland Shire Council Full time

    ** **Job No**:SGSC736** **Location**:Leongatha***: **ABOUT US**: South Gippsland Shire Council offers a friendly and professional workplace with values based leadership. We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community. Our region provides a perfect blend of coast and country. Enjoy...

  • Service Manager

    1 day ago

    Leongatha, Australia Chapman Machinery Service Full time

    Chapman Machinery Service Leongatha, South Gippsland - Permanent / Full Time **Who we are** Chapman Machinery Service is a family run business of over 30 years selling, servicing and supporting South Gippsland’s agricultural industry. Our major partnerships are with AGCO and Kubota. Our major brands are Fendt, Valtra, Massey Ferguson, Iseki, Kubota and...

  • Mayoral and Councillor Support Officer

    5 days ago

    Leongatha, Australia South Gippsland Shire Council Full time

    **Job No**:SGSC809** **Location**:Leongatha***: **ABOUT THE ROLE**: - Full time ongoing position - Band 5 - $78,691 + 12% superannuation - Flexible and hybrid work options available Do you want to be part of the action and work with a dynamic team that plays an integral role supporting the Mayor and Councillors? We are seeking an Mayoral and Councillor...

  • Support Workers

    2 weeks ago

    Leongatha, Australia melba support services Full time

    **Multiple Casual and Part Time Positions in Leongatha and Wonthaggi** **About Melba** This year will be Melba’s 50th anniversary of providing exceptional, uncompromising, truly individualised services to people with disabilities. We are renowned for placing the 1,400 people we support in the centre of everything we do. We operate throughout Victoria and...

  • Risk and Freedom of Information Support Officer

    2 weeks ago

    Leongatha, Australia South Gippsland Shire Council Full time

    **Job No**:SGSC814** **Location**:Leongatha***: **ABOUT THE ROLE**: - Part time - 2 days per week - Temporary 12 month position - Band 4 - $28,879 (pro-rata) + 12% superannuation - Flexible and hybrid work options available Are you experienced in managing risks or compliance and making a meaningful impact behind the scenes? If you're proactive and...

  • Community Development Support Officer

    2 weeks ago

    Leongatha, Australia South Gippsland Shire Council Full time

    **Job No**:SGSC818** **Location**:Leongatha***: **ABOUT THE ROLE**: - Part Time Temporary for 12 months - 2 days/15.2 hours per week - Band 5 - $31,476 (pro-rata) + 12% superannuation - Flexible and hybrid work options available Are you keen to explore a new role working closely with the South Gippsland community? Working with our Community Development...

  • Risk And Freedom Of Information Support Officer

    3 weeks ago

    Leongatha, Australia Catholic Education Diocese of Rockhampton Full time

    Risk and Freedom of Information Support Officer Job No:SGSC814 Location:Leongatha Employment Status:Part Time No. of Vacancies:1 Closing Date: 21 Oct 2025 AEDT About the Role - Temporary 12 month position - Band 4 - $28,879 (pro-rata) + 12% superannuation - Flexible and hybrid work options available Are you experienced in managing risks or compliance...