Ato Reporting Team Leader, Operations

**Overview**

Broadly, this role is primarily responsible for managing the Operations relating to the ATO and Service Australia reporting obligations of the Retirement & Superannuation Solutions business unit of the Link Group, to ensure that reporting to the ATO and Service Australia on behalf of Link Group’s superannuation clients is complete and accurate.

The role will liaise with a range of internal and external stakeholders where necessary - including Regulators as required

**Key Accountabilities and main responsibilities**

Strategic Focus
- Managing the unclaimed super money process of Retirement & Superannuation Solutions clients including key stakeholder, CPMs
- Managing requests from the ATO arising from audits, reviews, questionnaires, queries etc, initiatives and remediation
- Ensuring all change (regulatory and/or business) is accurately implemented. Working with business change projects and Regulatory Projects/Change programs of work
- Determining the impact of key change projects on ATO/SA Operations e.g. on-boarding new clients, successor fund transfers and administration system migrations and implementing accordingly

Operational Management
- Maintaining strong and productive relationships always with Regulators - ATO/SA personnel at all levels
- To increase the maturity and quality of the ATO/SA reporting processes across the Link Group including preparing and maintaining process documentation, process maps, standardizing processes to create efficiencies, etc as required
- Ensuring that key controls (including reconciliations) in the reporting processes are evident and working effectively
- To provide dashboard reporting on key reporting processes e.g. ATO Statement of Accounts, Surcharge, MAAS/MATS and USM reporting response messaging, etc
- Identifying, promptly raising and rectifying / remediating incidents
- To escalate issues, concerns and opportunities arising promptly and concisely from the above to the reporting manager. Ensuring that material impacts on clients and the shareholder (i.e. Link Group) are communicated.

People Leadership
- Providing leadership and management of a team of ATO reporting analyst and to exhibit role model behaviours in this respect which enhance the morale of the team

Governance & Risk
- Ensuring that reporting to the ATO on behalf of fund admin clients is complete and accurate including reporting via SuperStream
- Assist with projects which provide a value-added service and a reduction in operational risk to the Link Group which facilitate retention of existing profitable business and profitable growth of the client portfolio
- Ensuring that ATO specifications arising from change are rigorously tested prior to release into production

**Experience & Personal Attributes**
- Ability to manage staff and stakeholders
- A depth understanding of superannuation legislation and compliance & regulatory issues.
- Understanding of ATO reporting requirements, processes, and structures for superannuation purposes.
- Motivated person who shows initiative and can work autonomously.
- Good interpersonal and communication skills with service-related attitude
- Problem solving and analytical skills to solve problems including process related problems.
- Planning and organisation skills.
- Ability to exhibit role model behaviour.
- Ability to thrive with change
- Understanding of technology and super registry systems
- Developing technical training, protocols and education, where required
- Good communication and interpersonal skills
- High quality reporting - both written and verbal
- Attention to detail and accuracy
- Delivery / outcome focused
- Must be able to make objective assessment of findings, with recommendations on way forward if appropriate
- Completion of responsibilities within required deadlines

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

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