Team Leader

**Take hold of a monster opportunity and join our Insurance and Claims team as a Team Leader - Insurance & Underwriting. If you’re a good fit for this role and live in Melbourne, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a **Team Leader - Insurance and Underwriting**, you’ll guide a high-performing team in delivering exceptional service and operational excellence. In this role, you will be responsible for overseeing the end-to-end execution of insurance and underwriting administration, ensuring all activities are completed accurately, efficiently, and in alignment with internal service level agreements, fund policy conditions, business rules, and risk/audit requirements.

As the Team Leader, you will play a critical role in driving team performance and member satisfaction. You’ll lead by example—setting clear expectations, monitoring progress, and fostering a culture of accountability and continuous improvement. You’ll be responsible for evaluating individual performance, providing timely coaching and feedback, and implementing development plans that support the growth and capability of each team member. Your leadership will ensure that the team consistently meets its goals and delivers high-quality outcomes that reflect our commitment to excellence.

Day to day, you'll:

- Lead and manage a team of Insurance and Underwriting Officers, ensuring consistent delivery of administration tasks within agreed service standards.
- Leading the design, development and maintenance of service activities such as maintenance, account merges, complex inquiries and member account adjustments and underwriting service commitments.
- Monitor and evaluate team performance, identifying opportunities for improvement and implementing targeted coaching and development strategies.
- Ensure compliance with internal SLAs, fund policy conditions, business rules, and risk/audit requirements.
- Collaborate with stakeholders to resolve issues, improve processes, and enhance member experience.
- Champion a positive team culture focused on accountability, growth, and service excellence.

This role is a permanent opportunity.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Demonstrated leadership, people management and coaching experience.
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Exceptional written and oral communication skills.
- Strong relationship management skills, inclusive of an ability to influence and negotiate outcomes of a complex nature.
- High degree of business acumen, with the ability to deliver within a changing environment and developing strategies.

**About us**

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.