Organisational Change Manager

**Work type**:
Max Term**Location**:
Brisbane**Job type**:
Ground Operations, Consulting & Strategy, IT, Business Resilience / Crisis Management**Applications close**:
**Organisational Change Manager (Operations Transformation)**:
**Full-time, 23 month maximum-term contract, with potential for a permanent role if business needs prevail.**

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

**What you’ll be doing**

The Portfolio Organisational Change Manager (Operations) is responsible for driving the successful adoption of high-value, complex transformation initiatives across Virgin Australia’s Operations portfolio.

This role partners with HO OCM, Operations GMs, Transformation Leads, and frontline teams to ensure operational readiness, workforce engagement, and seamless change adoption. It leverages data insights from EVoC, Intelex, and other sources to manage change saturation risks, improve decision-making, and embed sustainable change within business-as-usual operations.

The focus is on execution, leadership, and impact—ensuring transformation initiatives deliver measurable benefits and support frontline teams through change.

Further responsibilities include:

- Identify and manage change risks using real-time insights. Recommend mitigation strategies to ensure mínimal disruption to operations. (Includes CMP, Risk and Change Complexity Assessments, regular change reporting and change and risk board)
- Drive a culture of adaptability by embedding best-practice change methodologies into Operations Transformation initiatives.
- Promote two-way communication between Operations and Transformation teams and provide input to GM level internal messages on Ops Tx Initiatives
- Develop and execute change management strategies for large-scale transformation programs impacting frontline teams.
- Lead teams, when more than one change champions is deployed to complex initiatives which may include IT OCMs, Enterprise, or Operations

**You’ll be great in this role if you have**
- Organisational Change Management certification (e.g., PROSCI or equivalent), or extensive experience in applied change roles
- 5+ years in organisational change management, transformation, or business readiness roles
- Expertise and experience in leading high-value, complex change initiatives.
- Ability to lead and execute change strategies for large-scale, frontline-impacting transformation initiatives
- Strong stakeholder engagement, facilitation, and influencing skills
- Understanding of change governance, risk mitigation, and benefits realisation
- Experience working with operational teams undergoing major transformation
- Proficiency in Power BI, Excel, and data visualisation tools

**We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to)**:

- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
- One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- ‘Dress for Your Day’ - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

**When everyone is included, everyone wins**

**Ready to apply?**

We’re ready to hear from you.