Customer Success Manager

3 days ago

Sydney, Australia Airwallex Full time

If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us

**About the Role**:
Based in our Sydney office, this role will work closely with other members of the AU account management team to ensure that customers can best use the Airwallex platform.

You will work cross-functionally, engaging with many teams across the Airwallex family, including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling, and building multi-stakeholder relationships with our clients.

As an Airwallex Customer Success Manager, your focus will be on identifying opportunities for product utilisation and providing the day-to-day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties.

**Responsibilities**:
- Manage the lifecycle of our longtail self-serve customer base by creating the strategy and executing initiatives and campaigns- Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way- Advocate for your customer and represent their voice inside of Airwallex- Educate our customers on how to leverage the full range of products, particularly as new features are made available- Utilising Zendesk tickets for sales queries to upsell and cross-sell customers on additional Airwallex products and features- Be a close point of contact for solving customer issues alongside the Account Managers in tandem with the Customer Support team

**What you bring**:
- 2+ years’ experience in a customer support or account management role- Comfortable working with data and leveraging data to drive insights- Strong verbal and written communication skills in English- Prior work at a financial services business would be advantageous- Demonstrated experience in building customer loyalty and driving increased spend- Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded- Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed startup is also valuable.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Location
- AU - Sydney

Type
- Full time

Department
- SME & Growth Business

Account Management, SME & Growth

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