Communication Officer

4 days ago

Brisbane, Australia Office of the Queensland Ombudsman Full time

The Office of the Queensland Ombudsman investigates complaints about the actions and decisions of Queensland government departments and agencies, local councils and publicly funded universities; and works with agencies to improve their decision-making.

We acknowledge our role in protecting and promoting human rights. Recruitment decisions are made in a way that protects these rights.

You will contribute to the effective operation of the OQO. You will:

- assist with the development and implementation of integrated marketing and communication strategies and plans for the Office to improve understanding and awareness of the role and activities of the Office.
- ensure project milestones are delivered on time and on budget as well as adhering to appropriate corporate guidelines and approval processes.
- work with the Senior Communication Officer to provide high quality advice and services, assist with problem solving and trouble-shoot where necessary.
- build and maintain effective work relationships with clients and stakeholders.
- provide end-to-end production and delivery of creative content including copywriting, document design, photography, and liaising with stakeholders and suppliers as required with some supervision.
- contribute to the continuous improvement of systems and processes and formal quality control methods to ensure a high level of output and client service.
- maintain, monitor and collect data on the Office's social media channels.
- participate in other engagement projects as directed.

**You will be expected to**:

- contribute to the effective operation of the Office by working collaboratively to develop and implement innovative policies, processes and procedures.
- adhere to the OQO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
- meet personal performance expectations and standards
- undertake other duties as directed by relevant senior officers.

Within the context of this role, the ideal applicant will be someone who demonstrates:

- Vision*: Understands how the purpose and role of the organisation relates to their work and the work of the team. Demonstrates flexibility to changing expectations by proactively adapting own approach to reflect new requirements. Uses insight and judgement in decision-making, remains composed under pressure and prioritises tasks efficiently in line with team commitments.
- Results*: Use high level communication, consultation, facilitation and negotiation skills, taking account of the needs of different stakeholders to develop and maintain effective working relationships.
- Demonstrates careful planning and organisation to achieve results.
- Accountability*: works effectively in a team environment and autonomously, and exercises tact, discretion and professional integrity when providing products and services.
- Identify, research and analyse complex issues and develop and recommend strategies to achieve successful outcomes.
- Technical expertise*: has sound written and verbal communication skills, including demonstrated experience in the preparation of a variety of marketing materials (such as reports, newsletters, media releases).
- Demonstrates skills in the use of industry standard design software including the Adobe Creative Suite (InDesign, Illustrator, Photoshop).

Please ensure you download all the attachments and follow the instructions listed under the heading 'Interested in applying' on the Role description.

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