Insights Manager

Global Market Leader in Building Products
- Newly renovated offices at Rosehill - PLENTY OF FREE ONSITE PARKING
- Work alongside a supportive and experienced team of professionals

**James Hardie Industries plc.** is the
**world’s #1 producer** and marketer of high-performance fibre cement and a market leader in Europe for fibre gypsum building solutions. James Hardie Industries plc. is listed on the New York and Australian Stock Exchanges and is an
**ASX50 company**. The group employs a diverse global workforce of approximately 5,000 employees across operations in
**North America, Europe, Australia, New Zealand, and the Philippines**.

Our business is fast-paced, and our people are smart in the way they solve problems, driven in their pursuit of results, and real in the relationships they build and the way they work as a team.

It is the vision of our Global Research & Product Development team to provide a continuous pipeline of market-led innovative new unique products and technologies with sustainable advantages to achieve our global business goal to be #1 in every market we choose to participate in. As part of the Global R&PD team, you will have the opportunity to work alongside industry-leading engineers and scientists to develop and pursue research to advance our key technology areas to fundamentally transform the building industry and ensure sustainable profitable business growth. You will have the opportunity to follow the latest research, work with state-of-the-art equipment and facilities and be challenged to think differently about the way you work.

**THE OPPORTUNITY**
James Hardie R&PD is looking to recruit an experienced Insights Manager to be responsible for gathering and establishing insights of customer needs, design requirements and specifications for new product innovation and development projects.

Reporting to the Senior Director, Global Innovation, you will have the opportunity to partner with different functional areas and utilise experience, current theories and practices related to the New Product Introduction process through knowledge of more than one discipline (e.g. Product Management, R&PD, Marketing, Customer Service, Finance, Manufacturing, Application Engineering, Supply Chain, EHS, Legal, etc)

**KEY RESPONSIBILITIES**
- Act as a key driver in progressing innovation growth at James Hardie R&PD
- Establish customer needs utilizing tools and activities that include data gathering and organisation, concept generation and selection, the translation of these customer needs to product requirements and validation of the final product design with the customer.
- Lead the assessment of market needs, trends, segments, and competitive landscape as well as primary and secondary market research to develop new product requirements and a winning value proposition.
- Manage insights on new product innovation projects from concept through to launch, leveraging ideation frameworks and tactics with innovation team members to convert insights into actionable ideas
- Develop and execute research plans, from start to finish, by creating learning plans and leveraging a mix of qualitative and quantitative research methodologies. Synthesis of these results and integration into the cross-functionable team project plans
- Drive continual improvement by identifying and experimenting with new innovative research techniques for interacting with our current and future consumers to learn about their behaviours and beliefs

**ABOUT YOU - WHAT ARE WE LOOKING FOR?**
Essential
- Bachelors Degree preferably in Business or Scientific Discipline
- Demonstrated experience in new product market research projects from concept to delivery
- Demonstrated ability to listen, to clearly articulate objectives so that they are understood, and to provide both recognition and critical feedback
- Knowledge of New Product Introduction process is required

Desirable
- Preferred 8+ years of experience specifically in new product development and/or commercialisation
- Preferred 6+ years of experience leading market research and customer insights projects, including working knowledge of Voice of Customer, Jobs-to-be-Done, and Design Thinking techniques
- Preferred work experience in an R&PD environment

The innovation team is made up of a fun, competitive group of passionate and talented people, mixed with movie buffs, weekend campers, artists, musicians, marathon runners and table tennis champions. We are a family here at James Hardie R&PD. If you are “Smart, Driven and Real” with the right level of technical experience and passion for innovation, then there may be a place amongst our family with your name on it.

It is Possible with James Hardie