Officeworks Osr

OVERALL PURPOSE OF THE JOB
- The On-Site Representative (OSR) Provides quality transport and distribution services to the customer while maximising the profitability and productivity of the business.
- To coordinate the operations of the distribution fleet operating out of the customers premises and efficient and effective loading of coordinate the sortation and preparation of stock to be forwarded.
- Provide a contact point for the customer and their stakeholders for customer service or operational queries
- Provide operational feedback and insight to the Operational Services Manager.

PRIMARY DUTIES & RESPONSIBILITIES
- Ensure all deliveries presented by the customer each day are allocated and delivered within service required timeframes
- Monitor drivers throughout the day and ensure troubleshoot any on-road/customer issues, communicating to the customer or OSM as required
- Ensure all vehicles are compliant with load restraint and all or COR responsibilities - Work closely with customer staff to develop efficiencies, meet KPI’s and improve the customer - client relationship
- Manage driver leave and absenteeism across the site
- Facilitate training and development of drivers as required
- Devise strategies to ensure service standards are met
- Communicate any operational problems to the Operational Services Manager as soon as they are identified
- Ensure compliance of the supervised fleets with respect to MDT usage and Scanning
- Ensure driver compliance with customer procedures and processes - Ensure driver compliance to WH&S and Road Safety requirements
- Manage driver and vehicle presentation standards to ensure compliance with the customer’s requirements
- Respond to customer service or operational enquiries by the customer or their stakeholders quickly and effectively

SKILLS ESSENTIAL TO THE JOB
- Ability to monitor service delivery deadlines and foresee delays/deviation from the schedule
- Knowledge of and ability to ensure compliance with Team GE services and operations procedures.
- Knowledge and compliance with procedures regarding dangerous goods, where required.
- The incumbent will have access to highly sensitive personnel and business data and information and must always demonstrate the highest level of confidentiality.
- Detailed knowledge and commitment to the service level agreements.
- Understanding of Work Health and Safety and Chain of responsibility policies. Business (Understanding of business concepts, knowledge of the organisation, profitability.)
- Fleet management
- Ability to initiate and complete improvement projects
- Time management to suit organisational objectives
- Strategic thinking and planning People (People skills in servicing, influencing, developing, and leading others.)
- A sound knowledge of corporate human resource and administration policies and procedures.
- Influencing drivers to follow business processes
- Regular communication and liaison on related business activities

GENERAL RESPONSIBILITIES
- Comply with the Global Express Group Code of Practice
- Comply with the organisation’s policies including - safe working practices, occupational health and safety
- Comply with Equal Employment Opportunities workplace requirements / policy.
- Participate in and actively support service quality and workplace improvement activities.

ESSENTIAL PERSONAL ATTRIBUTES
- Self-motivated with a proven ability to work under pressure and autonomously without direction.
- Ability to maintain ongoing client relationships ensuring timely and specific lines of communication.
- Strong leadership, people management and motivational skills with an ability to manage remotely.
- Ability to prioritise competing issues in a high-pressure environment.
- Commitment to customer satisfaction, both internal and external, responsive to customer’s needs.
- Proven ability to build and maintain excellent relations with senior management, various business units, and regulatory bodies both internally and externally.
- Lateral thinker with hands on attitude

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express