Case Co-ordinator

**Kent St**
- Permanent Full-Time position
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $110,266

**About the Role**

In this role you will effectively and efficiently case manage complex client needs which involve by assessing care or service requirements, develop, monitor and evaluate care plans and routinely adjusting those plans as needs change.

You will work closely with providers to ensure the appropriate services are in place, based on client needs and ensure dependents receive the right information at the right time and are supported throughout the case management cycle.

The complexity of cases to manage will require established problem-solving skills and the ability to coordinate support with conflicting priorities in emotionally charged situations.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Case Coordinator you will be:

- Managing icare's relationship with the client and dependents throughout the life of the case.
- Managing clients with complex medical needs through established problem-solving skills. and routinely reassess and adjust services and support based on those needs documenting the rationale to inform any changes to service levels.
- Maintaining accurate information and case management records to support the coordinated activities of the team.
- Preparing correspondence to clients and/or their representatives to ensure that they receive timely and accurate written advice of matters involving highly emotional situations, while managing client expectations through highly developed communication skills.
- Liaising with clients and families to obtain information and results and to ensure they are well supported through the process with an ongoing requirement to manage conflicting and concurrent needs and priorities requiring urgent solutions.
- Identifying complex cases to management for priority action and determination to ensure the assessment or other processes do not exacerbate their illness.
- Monitoring and approve invoices for any information, tests or investigations requested and ensure that this is captured in case files.

**Skills & Experience**
- Highly developed communications skills, ability to solve problems and manage multiple tasks with conflicting deadlines and demands.
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
- A well-developed understanding of the needs and perspectives of people with a serious illness and pallative care /end of life.
- Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
- Established community networks in the allied health, community, disability or social work sector.
- Experience in dealing with medical information in customer focused environment.
- A broad range of experience in a similar case management role.
- Allied health qualifications are desirable

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.