Kyc Refresh Team Leader

**About the Role**
- **Opportunity to join a reputable ASX 100 finance leader**:

- **Be part of a newly established team**:

- **12 months Maximum Term Contract opportunity**

We have an exciting opportunity for a Team Leader to join the KYC Refresh Team and assist with the uplift of the Banks On-going Customer Due Diligence (OCDD) regulatory requirements in Australia and New Zealand. The KYC Refresh Team Leader will be accountable for leading, inspiring, developing and maintaining a high performance team within a dynamic and fast paced customer focused environment.

Key responsibilities will include:

- Overseeing the team to ensure they deliver on agreed daily call targets, communicate progress and escalate any issues
- Contact customers in accordance with OCDD processes to verify and update primary KYC details
- Overseeing the team to ensure they accurately and effectively update customer details using key systems while meeting team and individual KPIs
- Support, motivate and coach the team in meeting individual and team targets
- Conduct call quality control checks to ensure procedures are adequately followed and provide feedback as required
- Continuous improvement of procedures, processes and ways of working.

**About you**

Qualifications in a relevant field (e.g. Commerce, Business, Law, Maths, Economics) and previous experience working within a financial institution is desirable, but not required.

You will have:

- The ability to maintain confidentiality of customer information in line with internal policies.
- The ability to deliver on agreed daily call targets, communicating progress and resolving escalations.
- The ability to work within defined policies and procedures.
- Knowledge in BOQ's core banking system's (desired, not essential).
- Highly adaptable attitude with a willingness to respond to the changing needs of the business, its customers and its people.

If the above role sounds like you and you feel that you can bring enthusiasm and energy to a high performing team, we would love to hear from you

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02636