Member Compliance Specialist

**The Game Changers**:
Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.

We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

**The Role**:
The Member Compliance Specialist role is a key role within the wider Payments and Schemes team, liaising directly with AP+’s Members on due diligence and Scheme compliance issues. The purpose of the role is to manage and monitor Member activity in relation to the Scheme Rules and the supporting documents.

The role is considered a Subject Matter Expert in relation to all compliance matters across all 3 Schemes. Therefore, there is a high level of expectation that the individual will become familiar with the AP+ Scheme Rules and the relevant compliance frameworks and processes to manage expectations of our Members and internal stakeholders.

**Proposed Role Responsibilities are**:

- Deliver and embed best-in-class portfolio management relating to Member accounts and maintain a regular engagement cadence.
- Support the overall team by enhancing processes in the management of day-to-day compliance cases.
- Coordinate and process member non-compliance tickets with appropriate actions within agreed SLA.
- Facilitate conversations with relevant stakeholders on non-compliance matters, remediation plans and compliance exemptions.
- Work closely with cross functional teams such as Product, Legal, Payment Operations and Fraud.
- Lead discussion on risk prioritisation using the relevant risk frameworks.
- Coordinate and recommend the appropriate consequence management to non-compliance tickets, breaches and issues.
- Present due diligence and non-compliance issues to forums and relevant management committees.
- Draft and send out member communications.
- Coordinate and review Annual Attestation processes, identify issues and work with the members on remediation plans.
- Maintain accurate records, governance and compliance registers.
- Create and provide compliance reporting for internal stakeholders and analyse data trends.
- Support organisation wide projects to contribute to the wider strategic goals of the organisation.

**Proposed Position Requirements are**:

- Minimum of 3 years working in compliance in either the payments industry or financial services.
- Strong understanding of compliance frameworks across either the payments industry or financial services.
- In depth understanding of the regulatory landscape of either the payments industry, banking or financial services.
- Strong understanding of effective risk and control frameworks is a must.

**What happens next**:
At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

**_ AP+ are not partnering with Recruitment agencies for this role._